Title: Loading Systems Installation Manager, North

Department: Loading Systems North

Reporting to: Head of Loading Systems

Responsible for:

The creation, planning and execution of Loading Systems Project works. To fully liaise with the customer / end user / associated contractors and third parties to effect the works in an efficient and controlled manner. To control the direct or sub-contract labour and ensure job margins are maintained.

Main Duties:

• Conducting and completing detailed site surveys
• Building on existing and new relationships with customers
• Building relationships with relevant LS service staff members
• Building relations with our Product Suppliers
• Attend regular update and strategy meetings
• Achieving revenue and profit objectives, and targets
• Ordering of materials for jobs in a timely manner ready for job to commence
• Stock control of common used parts
• Technical and after job support
• Full control of Project Engineers, including recruiting and managing on a day to day basis

Other duties if and when required:

• Produce quotations, complete tenders, proposals in accordance with company standards and policies
• Identify sales opportunities and follow up and close sales
• Hands-on / carrying out the installation works (only in critical emergency situations)

Person specification:

• Dynamic, self-driven, commercially focus individual with a previous proven project management background with managerial skills
• Highly motivated, with the ability to build and maintain strong customer relationships
• Willing to travel, stay away on occasions and must hold a full driving licence

Reporting to:

Andrew Buck, Regional Manager

Location:

Based Redditch, Midlands Office 

Responsible for:

Service and Call out

Main Duties:

• Service, Call outs and Minor Repairs to Lifts
• Night call as per rota requirements

Person Specification:

• Qualified to or above NVQ Level 3 (or equivalent) in a lift engineering discipline
• Provide support for other Engineers working in the surrounding areas
• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• DBS Checks will be carried out due to the nature of some of our sites
• Some computer knowledge – as you will be required to use customer log on systems and company tablets
• To provide lift services and call outs as required in addition to some minor repairs
• To carry out call out duties as part of the night call rota team
• Be able to work as a team Good communication skills are required
• In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.

Interested? To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. For further details about the vacancy please contact the HR Department on 01642 702122.

Administrator

To provide an efficient and seamless administration.

Reporting to: Julie Greyling, Regional Manager

Location: Lift Maintenance & Repair – London North

Key Purpose of the role:

• To provide a professional and courteous telephone service to internal and external customers.
• To review quotations and orders for specific clients to meet defined targets.
• To manage the reactive call work stream.
• To schedule new service contracts on the in-house maintenance system.
• To enter customer quotations and quotation follow-up letters on dedicated service management system.
• To ensure all paperwork is appropriately filed.
• To capture all office data as required within the general administration remit.
• Process and verify all engineers’ paperwork
• Prepare time sheets
• Constant communication with customers
• Daily control of engineer’s job loading
• Provide administration assistance to all business units as required
• Any other duties as required by management.

To succeed in the role, it is expected candidates will have:

• NVQ Level 2 or above in Business Administration or Customer Service
• Be able to demonstrate commercial acumen
• Excellent IT Skills (Microsoft word)
• Meticulous attention to detail
• Professional telephone manner
• Excellent communication skills both written and oral
• Effective time management skills

Interested?
To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. Applications from external candidates will be welcome. For further details about the vacancy please contact the HR Department on 01642 702122.