Central Services Administrator | Head Office, Stockton-on-Tees

Responsible for:

The role will be flexible and cover various aspects of the contract administration, job invoicing, purchasing and central communications departments within the Head Office Central Services Department.

Main duties:

• Invoicing customer maintenance contracts and update / manage internal and customer systems
• Invoice reactive works on internal systems and update customer systems
• Liaise effectively with other departments to resolve problems
• Assist in providing a purchasing service by creating product codes, liaising with internal customers to aid placing orders and expediting product deliveries / services
• Provide excellent customer service to customers by phone and email
• Deal with all enquiries in a timely manner
• Provide an efficient and seamless administration

Person specification:

• Self-motivated and have a pro-active and driven approach to their work
• Strong communication skills with the ability to develop successful relationships with departments across the business
• Good IT skills – especially Excel and Word
• Excellent written skills and telephone manner
• Strong organisational and time-keeping skills with keen attention to detail
• Able to prioritise work effectively, work to deadlines and work positively as part of a team
• Experience in maintaining good customer relations
• Commercial awareness of accounts would be an advantage
• Friendly, approachable and positive demeanour with a flexible attitude to be able to move from team to team as required

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Service & Call-Out Engineer | Covering Banbury, Oxford & Northampton

Responsible for:

Undertaking lift maintenance and minor lift repairs across the given route including out of hours responsibilities. Engineer will cover Banbury, Oxford & Northampton.

Main duties:

• Carry out routine servicing, call outs and minor repairs, within a service route area, on all types of electrical and hydraulic goods, passenger and service lifts
• To complete maintenance schedules in accordance with agreed Service Contracts
• Complete worksheets using company and customer systems
• Participate in an out of hours on-call rota
• Conform to and utilise best practice within Health and Safety at all times

Person specification:

• To be customer focused with the ability to maintain a professional attitude at all times
• To provide good organisational skills and to prioritise required tasks
• To self-motivate and attend company training as available
• Hold a full clean driving licence and be willing to travel

Qualifications/Experience:

• Qualified to or above NVQ3 (or equivalent) in Engineering Maintenance (Lift Servicing)
• To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Repair Engineers Mate | Covering East Coast Area

Responsible for:

To learn the trade of Lift Repair Engineer by efficiently assisting and following direction from a Lead Repair Engineer / Technician; undertaking duties as requested by the Lead Engineer. Working in the East Coast region.

Main duties:

• To follow reasonable instruction assisting the engineer on day to day duties;
• To conform to and utilise best practice within health and safety;
• To assist with completing maintenance schedules as directed by the Lead Engineer / Technician;
• To assist an engineer to repair all types of goods, passenger, service lifts and lifting equipment.

Person specification:

• Experience in a similar field would be an advantage;
• Good communication skills;
• To provide good organisational skills;
• To communicate using company systems and devices (tablet and phone);
• To be customer focused with the ability to maintain a professional attitude at all times;
• Qualified to an EOR 202 standard;
• Hold a full clean driving licence and be willing to travel.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Service Administrator | Loading Systems South | Redditch Regional Office

Responsible for:

The administration and planning of Service Inspection contracts and to provide support to the regional office in the delivery of exceptional customer service.

Main duties:

• Provide a professional and courteous telephone service to internal and external customers
• Schedule PPM inspection visits by Engineers, working closely with the Operations Manager
• Schedule new service contracts on the in-house maintenance system
• Daily control of engineer’s job loading
• Manage the reactive call work stream
• Review quotations and orders for specific clients to meet defined target.
• Enter customer quotations and quotation follow-up letters on dedicated service management system
• Ensure all paperwork is appropriately filed and where applicable sent to customers in a timely manner
• Capture all office data as required within the general administration remit
• Process and verify all engineers’ paperwork
• Check accuracy of timesheets
• Keep in constant communication with customers
• Provide administration assistance to all business units and the Regional Manager as required
• Any other duties as required by management

 Person specification:

• NVQ Level 2 or above in Business Administration or Customer Service
• Able to demonstrate commercial acumen
• Excellent IT Skills (Microsoft Excel and Word)
• Meticulous attention to detail
• Professional telephone manner
• Excellent communication skills both written and verbal
• Effective time management skills

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Service Call-Out Engineer | Covering Wirral, Chester and Cheshire Areas

Responsible for:

Lift maintenance and repair to cover the Wirral, Chester and Cheshire areas.

Main duties

• Undertake maintenance and repair duties as directed by regional manager
• To carry out the maintenance and repair of all types of goods, passenger and service lifts
• To report service / repair requirements / defects to encourage improvements in lift equipment and safety
• To complete maintenance schedules in accordance with agreed service contracts
• To actively participate in an on-call rota within the defined geographical area
• Conform to and utilise best practice within health and safety at all times
• To work with various engineers and trainee engineers as and when directed
• To liaise with customers as and when required

Person specification

• To follow company instruction and directions to ensure safe working practice
• To be customer focused with the ability to maintain a professional attitude at all times
• To communicate using company systems and devices (tablet and phone)
• To provide good organisational skills and to prioritise required tasks
• To self-motivate and attend company training as available
• Hold a full clean driving licence and be willing to travel
• NVQ 3 or equivalent in lift maintenance and or minimum five years industry experience

Qualifications/experience

To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Service & Call-Out Engineer | Covering Nottingham Area

Responsible for:

Undertaking lift maintenance and minor lift repairs across the given route including out of hours responsibilities. Engineer will cover the Nottingham Area.

Main duties:

• To carry out the electrical and mechanical maintenance of all types of goods, passenger and service lifts and lifting equipment.
• To report service / repair requirements / defects to encourage improvements in lift equipment and safety.
• To complete maintenance schedules in accordance with agreed Service Contracts.
• To actively participate in an out of hours on-call rota within the Nottingham, Leicester, Derby and Sheffield areas.
• Conform to and utilise best practice within Health and Safety at all times.
• To work with various Engineers and Trainee Engineers as and when directed.
• To liaise with customers as and when required.

Person specification:

• To follow company instruction and directions to ensure safe working practice.
• To be customer focused with the ability to maintain a professional attitude at all times.
• To communicate using company systems and devices (tablet and phone).
• To provide good organisational skills and to prioritise required tasks.
• To self-motivate and attend company training as available.
• Hold a full clean driving licence and be willing to travel.

Qualifications/Experience:

• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline.
• To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Repair Call-Out Engineer 

Covering Midlands (Birmingham, Shrewsbury, Market Drayton, Banbury, Kettering, Northampton, Milton Keynes, Oxford, Cheltenham, Gloucestershire etc.)

Responsible for:

Lift Maintenance and Repair. Covering Midlands (Birmingham, Shrewsbury, Market Drayton, Banbury, Kettering, Northampton, Milton Keynes, Oxford, Cheltenham, Gloucestershire etc.)

Main duties:

• Undertake repair duties and call-outs
• From minor repairs to full lift upgrades, including controller/rewire, door operators, valve blocks, complete hydraulic tank replacement etc
• To carry out the maintenance and repair of all types of goods, passenger and service lifts
• To report service / repair requirements / defects to encourage improvements in lift equipment and safety
• To work with Field Engineers on supplementary test
• To actively participate in an on-call rota within the defined geographical area
• Conform to and utilise best practice within Health and Safety at all times
• To work with various Engineers and Trainee Engineers as and when directed
• To liaise with customers as and when required

Person specification:

• To follow company instruction and directions to ensure safe working practice
• To be customer focused with the ability to maintain a professional attitude at all times
• To communicate using company systems and devices (tablet and phone)
• To provide good organisational skills and to prioritise required tasks
• To self-motivate and attend company training as available
• Hold a full clean driving licence and be willing to travel

Qualifications/Experience:

• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline
• To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Service Call-Out Engineer

Service route will be Midlands based and would focus on: – Gloucestershire & Herefordshire/Oxfordshire or Birmingham and surrounds.

Dependant on candidate location and availability.

Responsible for:

Carrying out routine servicing, corrective maintenance and minor repairs to clients’ lifts.

Main duties:

• Service & Minor Repairs to lifts
• Route will cover Gloucestershire & Herefordshire/Oxfordshire or Birmingham and surrounds.
• Night call-out as per rota requirements
• Candidates should have excellent customer service skills, be self-motivated
• Will be required to travel and participate in an out of hours call out rota
• To provide lift services and call outs as required in addition to some minor repairs
• To carry out call-out duties as part of the call out rota

Person specification:

• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline
• Provide support for other engineers or cover as and when required
• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• Some computer knowledge – as you will be required to use customer log on systems and company tablets
• Be able to work as part of a team
• Good Communication skills

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Service & Call-Out Engineer | Covering Mansfield, Chesterfield & Derby areas

Responsible for:

Undertaking lift maintenance and minor lift repairs across the given route including out of hours responsibilities. Engineer will cover the Mansfield, Chesterfield & Derby areas.

Main duties:

• Carry out routine servicing, call outs and minor repairs, within a service route area, on all types of electrical and hydraulic goods, passenger and service lifts;
• To complete maintenance schedules in accordance with agreed Service Contracts;
• Complete worksheets using company and customer systems;
• Participate in an out of hours on-call rota;
• Conform to and utilise best practice within Health and Safety at all times.

Person specification:

• To be customer focused with the ability to maintain a professional attitude at all times;
• To provide good organisational skills and to prioritise required tasks;
• To self-motivate and attend company training as available;
• Hold a full clean driving licence and be willing to travel.

Qualifications/Experience:

• Qualified to or above NVQ3 (or equivalent) in Engineering Maintenance (Lift Servicing);
• To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Escalator Engineer | South West, West London & M4 Corridor

Responsible for:

Carry out routine servicing, corrective maintenance and minor repairs to customers’ escalators.

Engineer will be based in South West/ West London, M4 Corridor.

Person Specification:

• NVQ 3 Qualified Escalator;
• Excellent customer service skills;
• A full driving license is essential;
• Must be willing to travel and participate in a call-out rota.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Operations Manager | Escalators | Norton Office, Stockton-on-Tees

Responsible for:

Assisting the National Escalators Manager on the smooth and efficient running of the business on a day-to-day basis and to deputies in the absence of the National Escalators Manager.

Main duties:

• To supervise and manage sub-contractors, engineers and trades-persons in the execution of escalator and conveyor repairs and maintenance;
• To generate quotations for escalator / conveyor repairs through both existing customers and building relationships with new customers;
• To maximise, generate and process repair orders in line with set targets;
• To order parts and other associated materials to budget and ensure delivery to timescale;
• To monitor workloads ensuring completion of jobs to timescale;
• To record and maintain all quotations, jobs and all necessary information on internal computer system;
• To conduct site safety audits on engineers as laid down in current company guidelines;
• To remain current and up to date on technical advancements within the industry;
• To provide technical support to engineers and office staff;
• To carry out tool box talks with engineers as laid down in current company guidelines;
• To carry out site surveys for identification of materials required for quotations and repairs;
• To liaise with customers to ensure customer satisfaction and to manage expectations;
• To maximise the profit margin and ensure that all jobs return the planned quoted margin;
• To be available for call out Rota escalation when the need arises;
• To openly seek and win new maintenance contracts and repair opportunities.

In addition to the main duties the Operations Manager will also be required to undertake additional duties as appropriate to the nature and level of the role.

Person specification:

• Ideally previous Escalator experience
• Technical experience gained in an allied trade / electrical or mechanical environment is essential
• Previous management or leadership experience is essential
• MS Office Literate
• Ideally possess or be willing to work towards a relevant management qualification
• Demonstrate commercial acumen gained through work experience

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Operations Manager | Lift Maintenance & Repair | North East & Cumbria

Responsible for:

Working with our Stockton on Tees and Newcastle Regional Offices to oversee the day to day running of our repair operations in order to deliver an efficient and effective lift repair service to clients.

Main duties:

• Manage the lift repair workload to satisfy our client’s expectations and to achieve financial targets;
• Generate repair quotations following PPM visits and call-outs;
• Identify and order any parts required;
• Carry out site technical surveys across the region and produce lift condition reports;
• Management of the lift engineers to maximise efficiency, giving support with technical queries as required;
• Work with the Regional Manager to generate service/repair sales;
• Deputise for the Regional Manager as and when necessary.

Person specification:

• Previous supervisory experience;
• Sound engineering background, ideally within the lift industry;
• IT skills (Microsoft Office)
• Full driving licence
• Excellent leadership and communication skills.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Maintenance & Repair Technician | London South

Responsible for: 

Providing technical support for the region, trouble shooting problem lifts, fault finding following call-outs, technical surveys for repair engineers to produce quotations and testing following repairs and upgrades.

Main duties: 

• Attend customer’s sites for in-depth fault finding and to diagnose problematic lifts as required.
• To complete escalated technical repairs on customer sites/lifts.
• To provide technical support to other Pickerings Lifts engineers including; providing in-house training and mentoring to Pickerings Lifts engineers.
• To provide solutions for upgrading and modifying problematic lifts for increased reliability.
• Complete job sheets as well as customer paperwork where necessary (electronic and manual) including logging onto/off customer systems as required.
• Produce reports based on technical evaluation and recommendations.
• To carry out site surveys for modifications/repairs.
• Provide accurate site/lift information for management consideration.
• Liaise with lift manufacturers, suppliers and agencies for technical solutions.

Person specification: 

• Must possess relevant qualifications in a lift engineering discipline and or NVQ 4 in Testing Operations in the Lift Industry.
• Working knowledge of various lift products and manufacturers.
• Must be highly self-motivated.
• Have excellent interpersonal skills and communication skills.
• Methodical and meticulous approach.
• Must hold a valid driving licence.
• Excellent IT skills essential; including Microsoft packages.
• Must be willing to undertake further training as required.
• Commercial acumen is essential.
• Willingness to travel including overnight stays is essential.
• Resilient and able to meet work demands at short notice.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Trainee Lift Maintenance Engineer | South West

Overall Function:

Undertake duties as requested by the Lead Engineer and Line Manager in order to efficiently assist a Repair Engineer and become competent at effectively maintaining and repairing lifts within a defined geographical area.

Main Duties:

• Undertake repair and maintenance duties as directed by the Lead Engineer;
• To become proficient in the maintenance and repair of all types of goods, passenger and service lifts;
• Assist with completing maintenance schedules in accordance with agreed Service Contracts;
• Once trained and the Regional Manager deems it appropriate, actively participate in an on-call rota within the defined geographical area;
• Conform to and utilise best practice within Health and Safety at all times;
• To work with various Lead Engineers as and when directed;
• To liaise with customers as and when directed by the Lead Engineer.

Person Specification:

• Willingness to follow instruction and take direction from the Lead Engineer to ensure safe working practice;
• Customer focused with the ability to maintain a professional attitude at all times;
• Excellent communication skills both written and oral;
• Good organisation skills and ability to prioritise tasks;
• Self-motivated to study NVQ Level 3 (mandatory training) and other industry specific qualifications;
• Hold a full clean driving licence and be willing to travel.

Qualifications/Experience:

• Previous mechanical/electrical experience and/or a relevant engineering or electrical qualification desirable.
• In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Trainee Lift Maintenance Engineer | London South

Overall Function:

Undertake duties as requested by the Lead Engineer and Line Manager in order to efficiently assist a Repair Engineer and become competent at effectively maintaining and repairing lifts within a defined geographical area.

Main Duties:

• Undertake repair and maintenance duties as directed by the Lead Engineer;
• To become proficient in the maintenance and repair of all types of goods, passenger and service lifts;
• Assist with completing maintenance schedules in accordance with agreed Service Contracts;
• Once trained and the Regional Manager deems it appropriate, actively participate in an on-call rota within the defined geographical area;
• Conform to and utilise best practice within Health and Safety at all times;
• To work with various Lead Engineers as and when directed;
• To liaise with customers as and when directed by the Lead Engineer.

Person Specification:

• Willingness to follow instruction and take direction from the Lead Engineer to ensure safe working practice;
• Customer focused with the ability to maintain a professional attitude at all times;
• Excellent communication skills both written and oral;
• Good organisation skills and ability to prioritise tasks;
• Self-motivated to study NVQ Level 3 (mandatory training) and other industry specific qualifications;
• Hold a full clean driving licence and be willing to travel.

Qualifications/Experience:

• Previous mechanical/electrical experience and/or a relevant engineering or electrical qualification desirable.
• In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Lift Service & Call-Out Engineer | Covering Teesside & North Yorkshire

Responsible for:

Lift maintenance, call outs and minor repairs in the Teesside/North Yorkshire area including out of hours responsibilities.

Main duties:

• Carry out routine servicing, call outs and minor repairs, within a service route area, on all types of electrical and hydraulic goods, passenger and service lifts;
• To complete maintenance schedules in accordance with agreed service contracts;
• Complete worksheets using company and customer systems;
• Participate in an out of hours on-call rota;
• Conform to and utilise best practice within Health and Safety at all times.

Person specification:

• To be customer focused with the ability to maintain a professional attitude at all times;
• To provide good organisational skills and to prioritise required tasks;
• To self-motivate and attend company training as available;
• Hold a full clean driving licence and be willing to travel.

Qualifications/Experience:

• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline.
• To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Apprentice Lift Engineer | Lift Maintenance & Repair | South Coast Regional Office

Covering

Tunbridge Wells, Bexhill, Maidstone and Ashford Areas

Reporting to

Lead Maintenance Engineer / Regional Manager

Overall function

To learn the trade of Lift Maintenance Engineer by efficiently assisting and following direction from a Lead Maintenance Engineer / Technician; undertaking duties as requested by the Lead Engineer, and completing the Lift & Escalator Electro-mechanic Apprenticeship standard L3, which may include studying a technical certificate through college attendance and completing vocational training in order to become competent at the effective management of a lift maintenance route within a defined geographical area.

Main duties

• To become proficient in the maintenance of all types of goods, passenger and service lifts including: Traction, Hydraulic, MRL’s and Platform Lifts in a variety of different environments
• To assist with completing maintenance schedules as directed by the Lead Engineer / Technician
• To undertake minor repair duties, as directed by Lead Engineer / Technician
• To actively participate in an on-call rota within the region once trained and the Regional Manager deems it appropriate
• To conform to and utilise best practice within Health & Safety at all times
• Completion of Lift & Escalator Electromechanic L3 Apprenticeship standard

Person specification

• Customer focused with the ability to convey a professional attitude at all times
• Excellent verbal and written communication skills and listening skills
• Positive and flexible attitude to work
• Good organisation and prioritisation skills
• Methodical approach
• Self-motivated to study NVQ Level 3 and other industry specific qualifications including technical certificates
• Interest in electrics and mechanics
• Previous mechanical / electrical experience and or qualification desirable
• Ideally hold GCSE grade 4 or above or an equivalent level 2 in Math’s, English and Science
• Full driving licence desirable not essential

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk