Technical Support Engineer, based from the North East & Cumbria Regional Office

This vacancy represents an ideal opportunity to join a winning and commercially focused team.  The successful applicant will cover the north east of England and Cumbria.

If you are seeking an exciting opportunity with a business that believes in developing all its employees, offering real career progression, then this is the company and role for you.

The role will include;

• Trouble shooting on problematic lifts and completing technical repairs as well as the routine call-outs and lift maintenance

Skills & Experience;

• Preferably NVQ4 or equivalent
• Must possess a relevant Engineering and/or Electrical/Mechanical qualification
• Excellent communication skills
• Excellent customer service skills
• Self-motivated
• Have full driving licence

The successful candidate will report to the management team at the North East & Cumbria regional office and will work throughout the region.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Mobility/Stair Lift Engineer | Yorkshire surrounding area

Reporting to: Regional Manager – Mobility

We require an NVQ Level 2 (or equivalent) qualified Mobility Engineer to work within the Mobility division to carry out service/fault diagnosis and repairs to mobility equipment such as:

• All types of stair lifts
• Through floor lifts
• Ceiling hoists
• Bath lifts
• Mobile hoists
• Wheelchair Lifts

The successful candidate will be required to assist in another area during busy periods.

Person specification:

Candidates should also have;

• Excellent customer skills
• Be self-motivated and flexible
• Ability to work effectively as part of a dedicated team
• Participate in an out of hours call-out rota
• Full driving licence

The successful candidate will report to the Central Regional Office and cover Yorkshire.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Repair Manager | Loading Systems South | Redditch Regional Office

Responsible for:

Management of all repair activities in the allocated area, quotations through to managing and completing jobs in the Loading Systems Division.

Main duties:

• The management of repairs and submission of quotations.
• Quotations for, ordering parts and scheduling of all repairs from minor to major works whilst maintaining effective communication with the customer and the engineering team.
• The ability to manage engineers on a day-to-day basis giving support with technical queries as required.
• Securing orders based on quotations submitted.
• Organising and managing jobs, from quotation stage through to completion, including completing site visits, detailing and ordering materials and labour requirements.
• Cost management and control of jobs.
• Approval of drawings and designs from suppliers.
• Conducting toolbox talks, health and safety audits, and site visits.
• Working with customers and arranging visits as necessary.
• Supporting the administration team in order to attend call-out and complete PPM visits to schedule.
• Managing engineers tools, spare parts and identifying training needs.

Person specification:

• Excellent leadership and communication skills.
• A relevant Engineering and/or Electrical/ Mechanical qualification.
• Ability to prioritise and plan workload.
• Ability to work accurately and quickly in a fast moving B2B and consumer market.
• Full valid UK driving licence.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Loading Systems Service Engineer Team Leader | Loading Systems South

Reporting to the Regional Manager, South

Responsible for:

The Loading Systems Service Engineer Team Leader will be responsible for the supervision of activities undertaken in the South East region of England, including, but not limited to, support of Engineers and Regional office, provision of technical support, audits as required and normal engineering activities.

Main duties:

• Monitor activities of engineering team and ensure quality of work, including report information.

• Act as site supervisor or on-site lead on replacement and larger works.
• Review training needs of engineers in area and make recommendations to management.
• Conduct toolbox talks, engineer audits, van inspections and site surveys.
• Liaise and support sales staff in order to produce technical quotations.
• Actively participate in an on-call Rota within the Region.
• Conform to and utilise best practice within Health & Safety at all times.
• Act as first point of contact for all technical queries.

Person specification:

• Full driving license is essential.

• Supervisory experience preferred.

• Willingness to undertake ongoing Health & Safety training as directed by the Company’s QHSE Dept, keeping up to date with the latest health and safety guidelines and training.
• Possess excellent communication skills both written and oral.
• Preferred to possess industry recognized qualifications & training to demonstrate competency including; IPAF, PASMA, NVQ 2 in Loading Bay Equipment, etc.
• Relevant experience and/or qualifications in an allied trade.
• Preferably have knowledge of Auto-doors, Barriers, Gates and Scissor Lifts.
• Willingness to undertake competency, product & H&S training.
• Problem solving. Ability to deal with complex issues and provide solutions.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Industrial Door and Loading Bay Service Engineer | Route covering Manchester, Leeds, Bradford and Huddersfield

Responsible for carrying out servicing, call-outs and minor repairs on loading systems equipment. This includes, industrial doors, dock levellers (mechanical and hydraulic), scissor lifts, vehicles restraints and gates/barriers.

Main duties:

SERVICING – Follow all service check sheets and on completion of service compile detailed report for any additional work to be carried out.

CALL-OUTS – To attend callouts during the day and be able to repair whilst on site within the approved costings/time frame allocated. If unable to carry out a repair the engineer will need to compile a detailed report advising on correct parts required including part numbers, photos and any additional information that is deemed useful.

REPAIRS – To attend site to carry out quoted/planned repairs, on completion of work you will be expected to liaise with the site representative on the work carried out and if any further work is required.

Skills & Experience

• Loading Systems background with electrical qualifications
• Welding qualifications
• CSCS / IPAF / PLASMA preferred
• Good understanding of electrical
• Hydraulic fault finding and repair
• Self-motivated and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Good communication skills
• Engineer report writing experience
• Valid driving licence is required in this role / company van will be provided

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Apprentice Business Administrator | Lift Maintenance & Repair | Central Office, Leeds

Overall function

The Business Administrator Apprentice will learn to co-ordinate and organise services, breakdown response and customer care under the direction of the Regional Manager and staff; assisting in the running of a busy engineering service office.

Main duties

• Dealing with incoming and outgoing post. Undertake general office duties including answering the phones, mail duties, photocopying and scanning
• Customer support and relationship building. Speaking to customers on the phone logging call-outs and sending information to engineers and customers to meet contractual agreements; via phone, email and post
• Organising, booking services and managing the overdue report
• Provide administration support to the Regional office including maintaining the in house service management system by typing in notes, attaching documents and data input real time information

Person specification

• Professional & courteous telephone manner
• Good IT skills including Word, Excel and Microsoft packages
• Meticulous
• Good communication skills both written and oral
• English, Maths and IT as required as prerequisite for Apprenticeship enrollment. Grade A – C or equivalent
• Self motivated
• Positive attitude
• Excellent timekeeper
• Willingness to learn and undertake Level 3 Business Administrator Apprenticeship standard including compulsory training

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Lift Repair & Call-Out Engineer | Lift Maintenance & Repair | Covering Midlands

Responsible for undertaking lift maintenance and minor lift repairs.  Birmingham, Shrewsbury, Market Drayton, Banbury, Kettering, Northampton, Milton Keynes, Oxford, Cheltenham, Gloucestershire etc.

Main Duties:

• Undertake repair duties and callouts

• From minor repairs to full lift upgrades, including controller/rewire, door operators, valve blocks, complete hydraulic tank replacement etc.

• To carry out the maintenance and repair of all types of goods, passenger and service lifts.
• To report service / repair requirements / defects to encourage improvements in lift equipment and safety.
• To work with Field Engineers on supplementary test.
• To actively participate in an on-call rota within the defined geographical area.
• Conform to and utilise best practice within Health and Safety at all times.
• To work with various Engineers and Trainee Engineers as and when directed.
• To liaise with customers as and when required.

Person Specification:

• To follow company instruction and directions to ensure safe working practice
• To be customer focused with the ability to maintain a professional attitude at all times
• To communicate using company systems and devices (tablet and phone)
• To provide good organisational skills and to prioritise required tasks
• To self-motivate and attend company training as available
• Hold a full clean driving licence and be willing to travel

Qualifications/Experience:

• Qualified to or above NVQ Level 3 (or equivalent) in a lift engineering discipline
• To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Apprentice Lift Engineer | Lift Maintenance & Repair | South Coast Regional Office

Covering

Tunbridge Wells, Bexhill, Maidstone and Ashford Areas

Reporting to

Lead Maintenance Engineer / Regional Manager

Overall function

To learn the trade of Lift Maintenance Engineer by efficiently assisting and following direction from a Lead Maintenance Engineer / Technician; undertaking duties as requested by the Lead Engineer, and completing the Lift & Escalator Electro-mechanic Apprenticeship standard L3, which may include studying a technical certificate through college attendance and completing vocational training in order to become competent at the effective management of a lift maintenance route within a defined geographical area.

Main duties

• To become proficient in the maintenance of all types of goods, passenger and service lifts including: Traction, Hydraulic, MRL’s and Platform Lifts in a variety of different environments
• To assist with completing maintenance schedules as directed by the Lead Engineer / Technician
• To undertake minor repair duties, as directed by Lead Engineer / Technician
• To actively participate in an on-call rota within the region once trained and the Regional Manager deems it appropriate
• To conform to and utilise best practice within Health & Safety at all times
• Completion of Lift & Escalator Electromechanic L3 Apprenticeship standard

Person specification

• Customer focused with the ability to convey a professional attitude at all times
• Excellent verbal and written communication skills and listening skills
• Positive and flexible attitude to work
• Good organisation and prioritisation skills
• Methodical approach
• Self-motivated to study NVQ Level 3 and other industry specific qualifications including technical certificates
• Interest in electrics and mechanics
• Previous mechanical / electrical experience and or qualification desirable
• Ideally hold GCSE grade 4 or above or an equivalent level 2 in Math’s, English and Science
• Full driving licence desirable not essential

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Operations Manager| Lift Maintenance and Repair | North West Regional Office (Manchester)

Responsible for:

Oversee day to day running of repair portfolio in order to deliver an efficient and effective lift repair service to clients.

Main duties:

• Process orders, including control of stage payments
• Carry out site inspections including scope of work, details of specifications, identification of parts required and programming of all works
• Order parts to budget and ensure delivery to timescale
• Maintain stock control
• Liaise with customers to ensure client satisfaction and manage customer expectations
• Supervise a team of engineers, labourers and subcontractors
• Motivate team to meet regional targets
• Monitor workload ensuring completion of jobs to timescale
• Process timesheets
• Record and report on job closures and costings
• Report on monthly completion figures
• Generate client quotations
• Maximise and generate repair sales

Person specification:

• Previous supervisory experience
• Preferred Qualified / time served Lift Engineer
• IT skills (Microsoft)
• Full driving licence

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Technical Support Engineer, based from the South West Regional Office

We require an experienced time served NVQ Level 4 or equivalent qualified technical support engineer with excellent leadership, communication skills and commercial focus in support of the South West regional office

The role will include;

• Trouble shooting on problematic lifts
• Testing of modernisations
• Completing technical repairs as well as the routine call-outs and lift maintenance.
• Liaise with management, engineers and customers on a day-to-day basis, providing support with technical queries as required

Candidates should;

• Have excellent customer service skills
• Be self-motivated and will be required to travel and participate in an out of hours call-out rota
• Possess the relevant engineering and/or electrical/mechanical qualification
• Have full driving licence

The successful candidate will report to the management team at the South West regional office and will work throughout the region.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Loading Systems Service & Repair Engineer | Northampton, Luton and M25 London

Reporting to the Regional Manager

Responsible for:

Undertaking and managing efficiently, a loading systems maintenance route within a defined geographical area Northampton, Luton and M25 London.

Main duties:

• To be proficient in carrying out service and call out/ repairs on loading systems equipment including Industrial doors, dock levelers (mechanical & hydraulic), scissor lifts & vehicle restraints.
• Follow all service check sheets, on completion of service compile detailed report for any additional work to be carried out.
• Complete maintenance schedules in accordance with agreed service contracts.
• Undertake minor repair duties, as directed.
• Actively participate in an on-call rota within the region.
• Conform to and utilise best practice within Health & Safety at all times.

Person specification:

• Full driving licence is essential.
• Willingness to undertake ongoing health and safety training as directed by the company’s QHSE department, keeping up to date with the latest health and safety guidelines and training.
• Possess excellent communication skills both written and oral.
• Possess industry recognized qualifications & training to demonstrate competency including; IPAF, PASMA, NVQ Level 2 in Loading Bay Equipment.
• Relevant experience and or qualifications in an allied trade.
• Willingness to undertake competency, product and health & safety training.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Reporting to:

Les Robertson, Regional Manager

Location:

Glasgow Office 

Responsible for:

Lift Service, maintenance, call-out and repair in Scotland. Carrying out Routine Maintenance, attending to call outs and completion of repairs to customer lifts and completion of jobs sheets and customer paperwork etc.

Main Duties:

• Minor repairs, corrective maintenance, and routine servicing on customer sites / lifts
• Participating in an out of hours call out on a rota basis
• Completion of job sheets electronic and manual as well as customer paperwork where necessary (electronic and manual) as well as logging onto / off customer systems as required

Person Specification:

• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• Computer knowledge – as you will be required to use customer log on systems and company tablets
• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline
• Be able to work as part of a team
• Good Communication skills
• Must have a “can do” approach to work and work for the good of the business
• Must be willing to undertake further training as required

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.