Industrial Door and Loading Bay Equipment Engineer – North West

Reporting to:

Regional Manager, Loading Systems North

Remit:

Carrying out servicing, call outs and repairs on loading systems equipment. This includes Industrial/Auto Doors, Dock Levellers, (Mechanical & Hydraulic), Scissor Lifts, Vehicles restraints and Gates/Barriers. Area to be covered – North West region but may be required to work other areas due work load so flexibility will be required.

Main duties:

• The ideal candidate will be of smart appearance, a good communicator and polite, must be physically fit and able to work well at height, take pride in doing work to a high standard and must be able to work well alone or part of a team.
• To attend callouts during the day and be able to repair whilst on site within the approved costings/time frame allocated. If unable to carry out a repair, you will need to compile a detailed report advising on correct parts required including part numbers, photos and any additional information that is deemed useful.
• To attend site to carry out quoted/planned repairs, on completion of work you will be expected to liaise with the site representative on the work carried out and if any further work is required.
• Follow all service check sheets and on completion of service compile detailed report for any additional work to be carried out.
• Conform to and utilise best practice within Health & Safety at all times.

Person specification:

• Will be hardworking and self-motivated with an enthusiastic approach to work.
• Will pay attention to detail and have proven problem solving skills.
• Will be professional, friendly and approachable to customers.
• Loading Systems background with Electrical qualifications
• Welding qualifications
• CSCS / IPAF / PLASMA preferred
• Electrically Competent
• Hydraulic fault finding and repair
• Self-motivated and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Good communication skills
• Engineer report writing experience
• Valid driving licence is required in this role / company van will be provided.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Deadline: Open

Interested? To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. For further details about the vacancy please contact the HR Department on 01642 702122.

Title: Loading Systems Product Sales Manager, South

Department: Loading Systems North

Reporting to: National Loading Systems Manager

Responsible for:

Using proven sales experience to target and deliver new sales opportunities to grow the Loading Systems Product business stream in the south of the UK (south of Leicester), in line with business strategy.

Main Duties:

• Generating and building upon sales leads (including new business development).
• Maximise sales opportunities.
• Develop customer relationships
• Analyse tenders and technical enquiries.
• Complete detailed site surveys.
• Compile quotes.
• Follow up and ensure closing of sales opportunities,
• Liaise with internal departments to ensure sales success.
• Deliver sales against set sales targets.
• Sales analysis and reporting to the National Loading Systems Manager, including forecasting and pipeline management.
• Cover a large geographical area; travel and where appropriate overnight stays will be required, together with occasional visits to our European Suppliers.

Person specification:

• Knowledge of Loading Systems products (dock levellers, industrial doors and associated equipment) or similar experience gained from an allied trade environment.
• Possess a proven sales record achieved from new sales and repeat business.
• Must possess effective interpersonal skills with the ability to foster good customer relations through excellent communication skills.
• An electrical or mechanical qualification and or previous experience in this field is desirable.
• A business related qualification would be advantageous.
• Full driving licence & willingness to travel is essential.
• Good knowledge of MS Word, MS Excel, MS Outlook and other operating systems.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Reporting to:

Les Robertson, Regional Manager

Location:

Glasgow Office 

Responsible for:

Lift Service, maintenance, call-out and repair in Scotland. Carrying out Routine Maintenance, attending to call outs and completion of repairs to customer lifts and completion of jobs sheets and customer paperwork etc.

Main Duties:

• Minor repairs, corrective maintenance, and routine servicing on customer sites / lifts
• Participating in an out of hours call out on a rota basis
• Completion of job sheets electronic and manual as well as customer paperwork where necessary (electronic and manual) as well as logging onto / off customer systems as required

Person Specification:

• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• Computer knowledge – as you will be required to use customer log on systems and company tablets
• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline
• Be able to work as part of a team
• Good Communication skills
• Must have a “can do” approach to work and work for the good of the business
• Must be willing to undertake further training as required

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.

Interested? To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. For further details about the vacancy please contact the HR Department on 01642 702122.

Responsible for:

Providing effective administration processing and accurately maintaining the in house service management system and external customer service management systems. Providing excellent customer service to external clients via telephone.

Reporting to: Head of Central Services

Location: Head Office, Stockton-on-Tees

Main Duties:

To work as part of a busy and committed team

To liaise with customers by telephone and email, dealing with all enquiries in a timely manner

Liaising with Key Account Managers, Customer Support Managers, Engineers and Central Customer Operations team to provide service to Key Account Customers in line with our Service Level Agreements

Develop and maintain effective external and internal customer relationships

Effective administration processing

Deliver timely reporting to external customers in line with our contractual obligations

Provide assistance to engineers and Regional Offices to enable them to meet our service contracts

Accurately maintain the in house service management system and external customer service management systems

Person Specification:

• NVQ Level 2 or above in Business Administration and or Customer Service (or equivalent)
• Be able to demonstrate excellent customer service skills and be able to work in a fast moving environment
• Meticulous attention to detail
• Effective time management skills
• Professional and confident telephone manner
• Good IT skills and excellent communication skills are essential as well as a proactive and responsible approach

Interested?
To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. Applications from external candidates will be welcome. For further details about the vacancy please contact the HR Department on 01642 702122.