Reporting to the Office Manager, the role will be flexible and cover various aspects of the contract administration, job invoicing, purchasing and central communications departments within the Head Office Central Services Department.

Main duties:

• Invoicing customer maintenance contracts and update / manage internal and customer systems
• Invoice reactive works on internal systems and update customer systems. Liaise effectively with other departments to resolve problems
• Assist in providing a purchasing service by creating product codes, liaising with internal customers to aid placing orders and expediting product deliveries / services
• Provide excellent customer service to customers by phone and email
• Deal with all enquiries in a timely manner
• Provide an efficient and seamless administration

Person specification:

• Self-motivated and have a pro-active and driven approach to their work
• Strong communication skills with the ability to develop successful relationships with departments across the business
• Good IT skills, including Excel and Word
• Excellent written skills and telephone manner
• Strong organisational and time-keeping skills with keen attention to detail
• Able to prioritise work effectively, work to deadlines and work positively as part of a team
• Experience in maintaining good customer relations
• Commercial awareness of accounts would be an advantage
• Friendly, approachable and positive demeanour with a flexible attitude to be able to move from team to team as required

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Main duties:

• Service, call-outs and minor repairs to lifts
• Route will be in around the Hounslow, Ealing, Acton and Hammersmith area
• Nightcall as per rota requirements

Person specification:

• Qualified to or above NVQ Level 3 (or equivalent) in a lift engineering discipline
• Provide support for other engineers working in the surrounding areas for London South
• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• DBS Checks will be carried out due to the nature of some of our sites
• Some computer knowledge – as you will be required to use customer log on systems and company tablets
• To provide lift services and call-outs as required in addition to some minor repairs
• To carry out call-out duties as part of the nightcall rota team
• Be able to work as a team
• Good communication skills are required

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.

Main duties:

• Troubleshooting on problematic lifts and completing technical repairs as well as attending routine call-outs if required
• Liaise with and report to the London South management team, engineers, customers on a day to day basis giving support to service / call-out engineers with technical queries as required
• Nightcall as per rota requirements
• Covers the whole of the London South area

Person specification:

• Time served NVQ Level 4 or equivalent, we would consider NVQ Level 3 qualified however require a technically strong engineer
• Qualified tester or willing to train / gain NVQ Level 4 whilst working for Pickerings Lifts
• Provide support for other engineers working in the surrounding areas for London South
• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• DBS Checks will be carried out due to the nature of some of our sites
• Computer knowledge – as you will be required to use customer log on systems and company tablets
• To carry out call-out duties as part of the nightcall rota team
• Be able to work as a team
• Good communication skills are required

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.

We require a Direct Sales Co-Ordinator working within the Direct Service Sales team. The successful candidate for this role will be responsible for contacting new customers via cold calling to generate sales and targets, providing customer quotations, following up quotes and closing sales. The successful candidate will be joining a growing and successful team and there will be the opportunity for progression within the role.

Duties also include, lead generation, maintaining databases and customer contact lists. The ideal candidate will be self-motivated and target driven with a confident and professional telephone manner and have the ability to close sales with excellent negotiation skills. A drive to succeed and excellent IT skills are essential for this role and previous sales or customer service experience would be advantageous.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Pickerings Lifts is one the UK’s leading and largest independent lift companies, providing maintenance, modernisation and new products for Lifts, Escalators, Loading Systems and Mobility business streams.

Main duties:

• To work as part of a busy and committed team
• Provide an excellent customer service to external clients via telephone
• Effective administration processing
• Accurately maintain the in house service management system and external customer service management systems B
• e able to demonstrate excellent customer service skills and be able to work in a fast moving environment
• Professional and confident telephone manner
• Good IT skills and excellent communication skills are essential as well as a proactive and responsible approach

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Regional Sales Manager – Loading Systems

Based from North East, Yorkshire or East Midlands

Main Duties:

• Preparing and Submitting Tenders
• Achieving Sales Targets
• Business Development
• Building on Existing and New relationships with Customers
• Presentations for Customer Meetings
• General Administration and Sales Database Updating
• Attending Meetings to Promote Pickerings Lifts
• Helping Customers with requirements of the Contracts
• Liaising with Engineers to maximise repair and replacement opportunities
• Building relationships with Loading Systems offices

Person specification:

• Excellent communication and interpersonal skills
• Sales and commercial acumen
• Time management and good organizational skills
• Loading systems sales experience
• A target focused individual, able to meet deadlines and achieve sales targets
• Update CRM packages and good record keeping
• Proactive business development skills and able to undertake cold calls and deal with incoming or existing leads
• Must have experience of handling tenders and managing the bid response
• Willing to travel and must hold a full driving licence

Loading Systems Service / Repair Engineer, based from the Midlands Regional Office.

Responsible for undertaking and managing efficiently, a loading systems maintenance route based in and around Reading / Oxford / Swindon / M4 Corridor.

Main duties:

• To be proficient in carrying out service and call-out/repairs on loading systems equipment including industrial doors, dock levelers (mechanical and hydraulic), scissor lifts and vehicle restraints
• Follow all service check sheets, on completion of service compile detailed report for any additional work to be carried out
• Complete maintenance schedules in accordance with agreed service contracts
• Undertake repair duties, as directed Actively participate in an on-call rota within the region
• Conform to and utilise best practice within Health & Safety at all times

Person specification:

• Full driving license is essential
• Willingness to undertake ongoing health and safety training as directed by the Company’s QHSE Dept, keeping up-to-date with the latest health and safety guidelines and training
• Possess excellent communication skills both written and oral
• Preferred to possess industry recognized qualifications and training to demonstrate competency including; IPAF, PASMA, NVQ Level 2 in Loading Bay Equipment, etc.
• Relevant experience and or qualifications in an allied trade
• Willingness to undertake competency, product and health and safety training

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Loading Systems Service / Repair Engineer, based from the Midlands Regional Office.

Responsible for undertaking and managing efficiently, a loading systems maintenance route based in and around Watford / Enfield and surrounding areas.

Main duties:

• To be proficient in carrying out service and call-out/repairs on loading systems equipment including industrial doors, dock levelers (mechanical and hydraulic), scissor lifts and vehicle restraints
• Follow all service check sheets, on completion of service compile detailed report for any additional work to be carried out
• Complete maintenance schedules in accordance with agreed service contracts
• Undertake repair duties, as directed Actively participate in an on-call rota within the region
• Conform to and utilise best practice within Health & Safety at all times

Person specification:

• Full driving license is essential
• Willingness to undertake ongoing health and safety training as directed by the Company’s QHSE Dept, keeping up-to-date with the latest health and safety guidelines and training
• Possess excellent communication skills both written and oral
• Preferred to possess industry recognized qualifications and training to demonstrate competency including; IPAF, PASMA, NVQ Level 2 in Loading Bay Equipment, etc.
• Relevant experience and or qualifications in an allied trade
• Willingness to undertake competency, product and health and safety training

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

The successful applicant will be responsible for; carrying out servicing, call-outs and repairs on loading systems equipment. This includes industrial doors, dock levellers, (mechanical and hydraulic), scissor lifts, vehicles restraints and gates/barriers.

Main duties:
SERVICING – Follow all service check sheets and on completion of service compile detailed report for any additional work to be carried out.

CALLOUTS – To attend callouts during the day and be able to repair whilst on site within the approved costings/time frame allocated. If unable to carry out a repair the engineer will need to compile a detailed report advising on correct parts required including part numbers, photos and any additional information that is deemed useful.

REPAIRS – To attend site to carry out quoted/planned repairs, on completion of work you will be expected to liaise with the site representative on the work carried out and if any further work is required.

Person specification:
Loading Systems background with electrical qualifications
Welding qualifications
CSCS / IPAF / PLASMA preferred
Good understanding of electrical
Hydraulic fault finding and repair
Self-motivated and have the ability to show a high standard of workmanship whilst working under minimum supervision
Good communication skills
Engineer report writing experience
Valid driving licence is required in this role / company van will be provided.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Due to continued success our Loading Systems division is growing and this vacancy represents an ideal opportunity for a self-motivated sales manager to join a winning and commercially focused team. The successful applicant will cover the south of the UK from Leicester down-over and can be based at any one of our southern based UK offices.

Duties:

• Generating and developing business with new and existing clients
• Solution sales of our loading system/door products
• Cold calling and developing business
• Upselling of repairs and service sales
• Identifying potential new business areas and developing new product lines
• Training on product range and visits to suppliers
• Use of our internal IT systems to create quotes and sales proposals

You will have experience in:

• Loading systems, scissor lifts dock levellers and industrial doors
• Completing site surveys
• Field sales and business development
• Cold calling and developing existing accounts
• Solution and product sales
• Compiling quotes
• Following-up and closing sales

Experience/qualifications required:

• Worked in sales within the loading system/industrial door industry or closely related industry
• Field sales experience and able to self generate new business
• IT Literate
• Excellent communication skills and good technical grasp of products
• Ability to solution and upsell products
• Able to travel across patch and stay away as required

Excellent communication both verbally and written is a must. A full driving licence is essential.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

This vacancy represents an ideal opportunity to join a winning and commercially focussed team. If you are seeking an exciting opportunity with a business that believes in developing all its employees, offering real career progression, then this is the company and role for you.

Overall function:

Oversee day to day running of repair team in order to deliver an efficient and effective lift repair service to clients.

Main duties:

• Process orders, including control of stage payments
• Carry out site inspections including scope of work, details of specifications, identification of parts required and programming of all works
• Order parts to budget and ensure delivery to timescale Maintain stock control
• Liaise with customers to ensure client satisfaction and manage customer expectations
• Supervise a team of engineers, labourers and subcontractors
• Motivate team to meet regional targets