Key Accounts Manager
We are seeking an experienced Account Manager to pro-actively manage and develop key account customers. The role will encompass all day-to-day operational account management of named key accounts together with the management of a communications team.

Reporting to: Head of Central Services

Location: Customer Service Department, Head Office, Stockton-on-Tees

Key Purpose of the role:

• To foster and maintain excellent customer relationships.
• To manage contractual obligations and KPI’s ensuring these are achieved.
• To effectively communicate with customers and internal departments on a daily basis, to ensure contracts are operating effectively and efficiently.
• To undertake client review meetings.
• Achieving revenue objectives, including generating and issuing quotations and engendering a customer service ethos that is second to none.
• Production of contractual and client statistics.
• To develop and maintain successful relationships with departments across the business, supporting staff and providing training where necessary.
• To identify issues in a timely manner, maximising customer satisfaction and minimising business impacts.
• Strategic management capability.
• To capitalise on arising business opportunities and ensure these are communicated to other areas of the business as appropriate.

To succeed in the role, it is expected candidates will have:

• Proven leadership and team management experience.
• Proven success of customer focused account management and operations management.
• Self-motivation and have a pro-active and driven approach to their work.
• Excellent organisational and time-keeping skills and an eye to detail.
• The ability to prioritise effectively, ensuring deadlines are achieved.
• Excellent commercial awareness.
• Sound commercial experience / awareness.
• IT and Accounts experience an advantage.

Deadline: 12 noon, 15 July 2020

Interested?
To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. Applications from external candidates will be welcome. For further details about the vacancy please contact the HR Department on 01642 702104.

Title: Loading Systems Installation Engineer, North

Department: Loading Systems North

Reporting to: Head of Loading Systems

Due to continued success our Loading Systems Division has the above vacancy.  This represents an ideal opportunity to join a winning and commercially focused team. The successful applicant will primarily cover the North of the UK, and can be based at any one of our Northern based UK offices in Manchester, Hull, Wakefield or Stockton–on–Tees.

This is an exciting opportunity to join a well-established and progressive organisation heavily investing in staff training and development.

Main Duties:

• Installation and removals of sectional doors, roller shutters, dock levellers, scissor lifts, dock shelters and high speed doors.
• Working on own and also part of a 2 or 3 man team.
• Occasional requirements to work with the Service division on planned Repairs and / or attend breakdowns or servicing.
• Conform to and utilise best practice within Health & Safety at all times.

Person specification:

• The Ideal candidate will be from a Door or Dock Installation background with Electrical qualifications. CSCS / IPAF / PASMA and Fork lift truck qualifications are also advantageous.
• Self-motivated and have the ability to show a high standard of workmanship whilst working under minimum supervision.
• Installation / maintenance and repairs of all types of Loading Bay Equipment. (Training will be provided if needed).
• Handheld device knowledge – you will be required to use customer log on systems and company tablets.
• Working independently and as part of a team.
• The ability to weld and fabrication experience would also be beneficial.
• Full driving license is essential.
• Willingness to undertake ongoing Health & Safety training as directed by the Company’s QHSE Dept, keeping up to date with the latest health and safety guidelines and training.
• Possess excellent communication and customer service skills.
• Willingness to undertake competency and product training.
• In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

• This role is ideally suited to a candidate in the M62 corridor, however also requires support of works anywhere in the UK where required, hence frequent overnight stays are part of the role for jobs which are not local.
• There would also be the potential to travel to our European suppliers for relevant training.
• Salary dependent on experience (plus overtime/bonus) including Company Pension, Staff Benefits plus funded training and career growth opportunities.

Department: Loading Systems North

Reporting to: Regional Manager

Responsible for: Servicing, call outs and repairs on loading bay and industrial access equipment.

Main Duties:

• To be proficient in servicing, fault finding and repairs on loading bay and industrial access equipment including dock levellers (mechanical & hydraulic), scissor lifts & vehicle restraints and industrial doors, gates and barriers.
• Follow all service check sheets, on completion of service compile detailed report for any additional work to be carried out.
• Complete maintenance schedules in accordance with agreed Service Contracts.
• Undertake repair duties, as directed.
• Actively participate in an on-call rota within the Region.
• Conform to and utilise best practice within Health & Safety at all times.

Person specification:

• Full driving license is essential.
• Willingness to undertake ongoing Health & Safety training as directed by the Company’s QHSE Dept, keeping up to date with the latest health and safety guidelines and training.
• Possess excellent communication and customer service skills.
• Possess industry recognised qualifications & training to demonstrate competency including; IPAF, PASMA, CSCS and NVQ 2 in Loading Bay Equipment.
• Relevant experience and or qualifications in Electrical, Hydraulic and Mechanical engineering and Fabrication including welding.
• Willingness to undertake competency, product & H&S training.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

This is a fantastic opportunity to join a growing business and would suit a Sales Professional who has ideally worked in the lift industry selling maintenance contracts. However, consideration will be given to candidates with experience of allied industries.

You will be responsible for the development and growth of regional service contract sales across the South of England.

Main Duties

• Reviewing tender opportunities and preparing bids
• Achieving sales targets of 400 units under maintenance per annum
• Business development
• Building on existing and new relationships with customers
• Presentations for customer meetings
• General administration and updating sales database
• Attending meetings to promote Pickerings Lifts
• Helping customers with contractual requirements
• Building relationships with Pickerings Lifts regional offices in the South of England

Education

• A level or degree educated

Skills and Experience

• Excellent communication and interpersonal skills
• Sales and commercial acumen
• Time management and extensive travel within the region
• Consultative sales approach
• A target-focused individual, able to meet deadlines and sales targets
• Update CRM packages and good record keeping
• Proactive business development skills and able to undertake cold calls and deal with incoming or existing leads
• Must have experience of handling tenders and managing the bid response
• Willing to travel and must hold a full driving licence

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Overall function

To learn the trade of a Lift Maintenance Engineer by efficiently assisting and following direction from a Lead Maintenance Engineer / Technician; undertaking duties as requested by the Lead Engineer, studying a technical certificate through college attendance and completing vocational training in order to become competent at the effective management of a lift maintenance route within 10 mile radius of Warrington, WA3 6BT area.

Main duties

• To become proficient in the maintenance of all types of goods, passenger and service lifts including: Traction, Hydraulic, MRL’s and Platform Lifts in a variety of different environments
• To assist with completing maintenance schedules as directed by the Lead Engineer / Technician
• To undertake minor repair duties, as directed by Lead Engineer / Technician
• To actively participate in an on-call rota within the region once trained and the Operations Manager deems it appropriate
• To conform to and utilise best practice within Health & Safety at all times
• Attend chosen college to study and apply themselves as required to complete the technical certificate
• Completion of NVQ Level 3 in Lift Maintenance

Person specification

• Customer focused with the ability to convey a professional attitude at all times
• Excellent verbal and written communication skills and listening skills
• Positive and flexible attitude to work
• Good organisation and prioritisation skills
• Methodical approach
• Self-motivated to study NVQ Level 3 and other industry specific qualifications including technical certificate Interest in electrics and mechanics
• Previous mechanical / electrical experience and or qualification desirable
• Minimum GCSE grades C or above in Maths and English
• Hold a full driving licence desirable

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Overall function

To learn the trade of a Lift Maintenance Engineer by efficiently assisting and following direction from a Lead Maintenance Engineer / Technician; undertaking duties as requested by the Lead Engineer, studying a technical certificate through college attendance and completing vocational training in order to become competent at the effective management of a lift maintenance route within 10 mile radius of Burgess Hill, RH15 area.

Main duties

• To become proficient in the maintenance of all types of goods, passenger and service lifts including: Traction, Hydraulic, MRL’s and Platform Lifts in a variety of different environments
• To assist with completing maintenance schedules as directed by the Lead Engineer / Technician
• To undertake minor repair duties, as directed by Lead Engineer / Technician
• To actively participate in an on-call rota within the region once trained and the Operations Manager deems it appropriate
• To conform to and utilise best practice within Health & Safety at all times
• Attend chosen college to study and apply themselves as required to complete the technical certificate
• Completion of NVQ Level 3 in Lift Maintenance

Person specification

• Customer focused with the ability to convey a professional attitude at all times
• Excellent verbal and written communication skills and listening skills
• Positive and flexible attitude to work
• Good organisation and prioritisation skills
• Methodical approach
• Self-motivated to study NVQ Level 3 and other industry specific qualifications including technical certificate
• Interest in electrics and mechanics
• Previous mechanical / electrical experience and or qualification desirable
• Minimum GCSE grades C or above in Maths and English
• Hold a full driving licence desirable

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Main duties:

• Service, call-outs and minor repairs to lifts
• Route will be in around the Hounslow, Ealing, Acton and Hammersmith area
• Nightcall as per rota requirements

Person specification:

• Qualified to or above NVQ Level 3 (or equivalent) in a lift engineering discipline
• Provide support for other engineers working in the surrounding areas for London South
• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• DBS Checks will be carried out due to the nature of some of our sites
• Some computer knowledge – as you will be required to use customer log on systems and company tablets
• To provide lift services and call-outs as required in addition to some minor repairs
• To carry out call-out duties as part of the nightcall rota team
• Be able to work as a team
• Good communication skills are required

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.