Responsible for:

• The operational delivery of all aspects of the Regional Office. Delivered on time, within budget, in compliance with Health & Safety legislation and the company’s processes and procedures.

• Working closely with the CSM and SP&RM to deliver all aspects of the regional office.

Main Duties:

• Managing the repair process, to include but not exhaustive, compiling quotes, the booking, planning and organising of repair engineers, managing the lift off report, providing CSM with weekly forecast, identifying, sourcing, requesting and booking in parts.
• Provide front line support to engineers, either over the phone or on site.
• Carry out dilapidations, lift condition reports, detailed surveys, site visits, quality audits, joint engineer visits, customer meetings, subject to 6 month review.
• Delivering tool box talks, providing phone support, escalation for on call engineers

Person specification:

• Must possess experience in team leadership, technical skills and customer relationship management. Previous lift industry experience is preferred but not essential.
• Be self-motivated, have great customer service skills and have the ability to demonstrate a high standard of workmanship whilst working under minimum supervision.
• Must hold a current valid driving licence.
• Some computer knowledge – as you will be required to use Pickerings systems, word documents, email and excel products.
• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline.
•  Must be willing to undertake further training as required.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Responsible for:

To provide an efficient and seamless administration service to the Regional Office.

Main duties:

• To provide a professional and courteous telephone service to internal and external customers.
• To review quotations and orders for specific clients to meet defined targets.
• To manage the reactive call work stream.
• To schedule new service contracts on the in-house maintenance system.
• To enter customer quotations and quotation follow-up letters on dedicated service management system.
• To ensure all paperwork is appropriately filed.
• To capture all office data as required within the general administration remit.
• Process and verify all engineers’ paperwork.
• Prepare timesheets.
• Constant communication with customers.
• Daily control of engineer’s job loading.
• Provide administration assistance to all business units as required.
• Any other duties as required by management.

Person specification:

• NVQ Level 2 or above in Business Administration or Customer Service.
• Be able to demonstrate commercial acumen.
• Excellent IT Skills (Microsoft word & Excel).
• Meticulous attention to detail.
• Professional telephone manner.
• Excellent communication skills both written and oral.
• Effective time management skills

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Reporting to:

Andrew Buck, Regional Manager

Location:

Based Redditch, Midlands Office 

Responsible for:

Undertaking lift maintenance and minor lift repairs across the given route including out of hours responsibilities. Mainly covering Birmingham and surrounding areas, also required to attend sites throughout the Midlands region from time to time.

Main Duties:

• To carry out the maintenance and repair of all types of goods, passenger and service lifts
• To report service / repair requirements / defects to encourage improvements in lift equipment and safety
• To complete maintenance schedules in accordance with agreed Service Contracts
• To actively participate in an on-call rota within the defined geographical area
• Conform to and utilise best practice within Health and Safety at all times
• To work with various Engineers and Trainee Engineers as and when directed
• To liaise with customers as and when required

Person Specification:

• To follow company instruction and directions to ensure safe working practice
• To be customer focused with the ability to maintain a professional attitude at all times
• To communicate using company systems and devices (tablet and phone)
• To provide good organisational skills and to prioritise required tasks
• To self-motivate and attend company training as available
• To hold a full clean driving licence and be willing to travel
• To be qualified to or above NVQ3 (or equivalent) in a lift engineering discipline
• To provide the company copies of any previous lift related qualifications certificates and/or any mechanical/electrical experience and/or a relevant engineering or electrical qualifications

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role

Interested?

To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. For further details about the vacancy please contact the HR Department on 01642 702122.

Central Services Administrator | Head Office, Stockton on Tees

Reporting to the Office Manager, the role will be flexible and cover various aspects of the contract administration, job invoicing, purchasing and central communications departments within the Head Office Central Services Department.

Main duties:

• Invoicing customer maintenance contracts and update / manage internal and customer systems
• Invoice reactive works on internal systems and update customer systems
• Liaise effectively with other departments to resolve problems
• Assist in providing a purchasing service by creating product codes, liaising with internal customers to aid placing orders and expediting product deliveries / services
• Provide excellent customer service to customers by phone and email
• Deal with all enquiries in a timely manner
• Provide an efficient and seamless administration

Person specification:

• Self-motivated and have a pro-active and driven approach to their work
• Strong communication skills with the ability to develop successful relationships with departments across the business
• Good IT skills, including Excel and Word
• Excellent written skills and telephone manner
• Strong organisational and time-keeping skills with keen attention to detail
• Able to prioritise work effectively, work to deadlines and work positively as part of a team
• Experience in maintaining good customer relations
• Commercial awareness of accounts would be an advantage
• Friendly, approachable and positive demeanour with a flexible attitude to be able to move from team to team as required

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Loading Systems Service & Repair Engineer | Northampton, Luton and M25 London

Reporting to:

Regional Manager

Responsible for:

Undertaking and managing efficiently, a loading systems maintenance route within a defined geographical area Northampton, Luton and M25 London.

Main duties:

• To be proficient in carrying out service and call out/ repairs on loading systems equipment including Industrial doors, dock levelers (mechanical & hydraulic), scissor lifts & vehicle restraints.
• Follow all service check sheets, on completion of service compile detailed report for any additional work to be carried out.
• Complete maintenance schedules in accordance with agreed service contracts.
• Undertake minor repair duties, as directed.
• Actively participate in an on-call rota within the region.
• Conform to and utilise best practice within Health & Safety at all times.

Person specification:

• Full driving licence is essential.
• Willingness to undertake ongoing health and safety training as directed by the company’s QHSE department, keeping up to date with the latest health and safety guidelines and training.
• Possess excellent communication skills both written and oral.
• Possess industry recognized qualifications & training to demonstrate competency including; IPAF, PASMA, NVQ Level 2 in Loading Bay Equipment.
• Relevant experience and or qualifications in an allied trade.
• Willingness to undertake competency, product and health & safety training.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Apprentice Service Administrator | Mobility | Central Office (Leeds)

Overall function:

The Service Administration Apprentice will learn to co-ordinate and organise services, breakdown response and customer care under the direction of the Regional Manager and staff; assisting in the running of a busy engineering service office.

Main Duties:

• Dealing with incoming and outgoing post.
• Undertake general office duties including answering the phones, mail duties, photocopying and scanning.
• Customer support and relationship building. Speaking to customers on the phone logging call-outs and sending information to engineers and customers to meet contractual agreements; via phone, email and post.
• Organising, booking services and managing the overdue report.
• Provide administration support to the Regional office including maintaining the in house service management system by typing in notes, attaching documents and data input real time information.

Person specification:

• Professional and courteous telephone manner.
• Good IT skills including Word, Excel and Microsoft packages.
• Meticulous.
• Good communication skills both written and oral.
• English, Maths and IT as required as prerequisite for Apprenticeship enrollment. Grade A – C or equivalent.
• Self motivated.
• Excellent timekeeper.
• Willingness to learn and undertake Level 3 Business Administrator Apprenticeship standard including compulsory training.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

If you are interested in this amazing opportunity please email your CV and covering letter to jobs@pickeringslifts.co.uk

Mobility Engineer | Yorkshire

Reporting to: Regional Manager – Mobility

We require an NVQ Level 2 (or equivalent) qualified Mobility Engineer to work within the Mobility division to carry out service/fault diagnosis and repairs to mobility equipment such as:

• All types of stair lifts
• Through floor lifts
• Ceiling hoists
• Bath lifts
• Mobile hoists
• Wheelchair Lifts

The successful candidate will be required to assist in another area during busy periods.

Person specification:

Candidates should also have;

• Excellent customer skills
• Be self-motivated and flexible
• Ability to work effectively as part of a dedicated team
• Participate in an out of hours call-out rota
• Full driving licence

The successful candidate will report to the Central Regional Office and cover Yorkshire.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Loading Systems Product Sales Manager, South

Department: Loading Systems South

Reporting to: National Loading Systems Manager

Responsible for:

Using proven sales experience to target and deliver new sales opportunities to grow the Loading Systems Product business stream in the south of the UK (south of Leicester), in line with business strategy.

Main Duties:

• Generating and building upon sales leads (including new business development).
• Maximise sales opportunities.
• Develop customer relationships
• Analyse tenders and technical enquiries.
• Complete detailed site surveys.
• Compile quotes.
• Follow up and ensure closing of sales opportunities,
• Liaise with internal departments to ensure sales success.
• Deliver sales against set sales targets.
• Sales analysis and reporting to the National Loading Systems Manager, including forecasting and pipeline management.
• Cover a large geographical area; travel and where appropriate overnight stays will be required, together with occasional visits to our European Suppliers.

Person specification:

• Knowledge of Loading Systems products (dock levellers, industrial doors and associated equipment) or similar experience gained from an allied trade environment.
• Possess a proven sales record achieved from new sales and repeat business.
• Must possess effective interpersonal skills with the ability to foster good customer relations through excellent communication skills.
• An electrical or mechanical qualification and or previous experience in this field is desirable.
• A business related qualification would be advantageous.
• Full driving licence & willingness to travel is essential.
• Good knowledge of MS Word, MS Excel, MS Outlook and other operating systems.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Loading Systems Engineer | Midlands

Reporting to:

Regional Manager

Remit:

Undertaking and managing efficiently, a loading systems maintenance route within a defined geographical area covering Midlands, Birmingham, Northampton, Coventry, Milton Keynes, Peterborough and surrounding areas.

Main duties:

• To be proficient in carrying out service and call out/ repairs on loading systems equipment including Industrial doors, dock levellers (mechanical & hydraulic), scissor lifts and vehicle restraints.
• Follow all service check sheets, on completion of service compile detailed report for any additional work to be carried out.
• Complete maintenance schedules in accordance with agreed service contracts.
• Undertake minor repair duties, as directed.
• Actively participate in an on-call rota within the region.
• Conform to and utilise best practice within Health & Safety at all times.

Person specification:

• Full driving licence is essential.
• Willingness to undertake ongoing Health and Safety training as directed by the Company’s QHSE department, keeping up-to-date with the latest health and safety guidelines and training.
• Possess excellent communication skills both written and oral.
• Possess industry recognised qualifications and training to demonstrate competency including; IPAF, PASMA, NVQ Level 2 in Loading Bay Equipment.
• Relevant experience and or qualifications in an allied trade.
• Willingness to undertake competency, product and H&S training.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Reporting to:

Les Robertson, Regional Manager

Location:

Glasgow Office 

Responsible for:

Lift Service, maintenance, call-out and repair in Scotland. Carrying out Routine Maintenance, attending to call outs and completion of repairs to customer lifts and completion of jobs sheets and customer paperwork etc.

Main Duties:

• Minor repairs, corrective maintenance, and routine servicing on customer sites / lifts
• Participating in an out of hours call out on a rota basis
• Completion of job sheets electronic and manual as well as customer paperwork where necessary (electronic and manual) as well as logging onto / off customer systems as required

Person Specification:

• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• Computer knowledge – as you will be required to use customer log on systems and company tablets
• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline
• Be able to work as part of a team
• Good Communication skills
• Must have a “can do” approach to work and work for the good of the business
• Must be willing to undertake further training as required

In addition to the above the post-holder will be required to undertake additional duties as appropriate to the nature and level of the role.

Loading Systems Project Engineer |Manchester, Leeds & Northampton

Reporting to: Project Manager

We are looking to recruit a project focused engineer for the national installation of Loading Systems. The ideal candidate would have extensive hydraulic, electric and fabrication experience, but not necessarily within this industry, as allied trade experience would suffice.

Due to continued success our Loading Systems division is growing and this vacancy represents an ideal opportunity to join a winning and commercially focussed team. The successful applicant will primarily cover Manchester, Leeds, and Northampton area. Candidates should be willing to travel nationwide and hold a full UK driving license, as well as willingness to be site based for the duration of projects until completion.

Main Duties:

• Installation and removal of Loading Systems Products including (but not limited to) sectional doors, roller shutters, high speed doors, dock levellers, load houses, scissor lifts, vehicle restraints, control panels, dock seals & shelters, traffic lights, wheel guides, buffers and ancillary equipment.
• Hydraulic, electrical installation and fabrication works.
• Working on own and also part of a 2 or 3 person team.
• Occasional requirements to work with the Service division on planned repairs and / or attend breakdowns or servicing.
• Occasional site surveys for pricing and specification prior to order.
• Occasional office work as and when required to support project jobs.

Person specification:

• Loading Systems background with experience of installation and modernisation works.
• Electrical qualification preferred (not essential depending on experience).
• Welding qualification preferred (not essential depending on experience).
• CSCS or NVQ / IPAF / PASMA and fork lift truck qualifications.
• Self-motivated and have the ability to show a high standard of workmanship whilst working under minimum supervision.
• Valid driving license is required in this role. A company van will be provided.
• Willingness to undertake nationwide travel, as well as being site-based for the duration of projects until completion, requiring frequent overnight stays.
• Willing to progress and develop with the growing business and undertake training where and when required.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

If you are interested in this amazing opportunity please email your CV and a covering letter to jobs@pickeringslifts.co.uk

Responsible for:

Contribution to the smooth running of the Accounts team, therefore attention to detail, accuracy and efficiency are essential skills for this role.

Main duties:

• Processing, checking and input of all supplier invoices to SAGE200
• Obtaining relevant authorisation for all supplier invoices
• Coding and batching of invoices to ensure accuracy then entering to internal computer system
• Internal communication with operational staff and suppliers regarding invoice queries and approvals
• Setting up and maintaining new and existing supplier accounts
• Processing BACS payments for regular payment runs to suppliers
• Maintaining good relationships with suppliers
• Processing for payment all vehicle invoices and maintaining data
• Calculate sub contract tax
• Reconciling supplier statements as necessary
• Calculating and processing staff expenses on a weekly basis
• Reception and post cover for break times, lunches, holiday cover and absences
• General Accounts and Administration assistance during busy periods and for cover

Person specification:

• Previous Purchase Ledger experience preferred
• The jobholder is expected to have a Maths and English qualification
• It is essential that the jobholder has experience of operating in within a purchase ledger or related function
• Knowledge of Accounts Payable processes and controls
• Excellent MS Excel and MS Word skills
• Knowledge of Sage would be an advantage
• Team Work is Essential
• Excellent Communication Skills
• Professional and Confident Telephone Manner
• Strong interpersonal skills and concern for impact – when dealing with suppliers and purchasers
• High degree of tenacity – to resolve completely any issues which impact on cash
• Efficiency orientated – as the role requires the handling and processing of large volumes of data
• Flexibility required for the role
• Inquisitive and thorough
• Ability to work towards deadlines

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.