An excellent opportunity has become available at our expanding Cheshire Office for 2 experienced Administrators to join our thriving team.

The successful candidate will join an established administration team in Cheshire working in a fast paced environment. You will be managing a high volume of workload on a daily basis so will need to be able to multitask and prioritise work load.

Main Duties:

• To provide a professional and courteous telephone service to internal and external customers.
• To review quotations and orders for specific clients to meet defined targets.
• To manage the reactive call work stream.
• To schedule new service contracts on the in-house maintenance system.
• To enter customer quotations and quotation follow-up letters on dedicated service management system.
• To ensure all paperwork is appropriately filed.
• To capture all office data as required within the general administration remit.
• Process and verify all engineers paperwork
• Prepare timesheets
• Constant communication with customers
• Daily control of engineers job loading
• Provide administration assistance to all business units as required
• Any other duties as required by management.

Person Specification:

• NVQ Level 2 or above in Business Administration or Customer Service (or equivalent)
• Be able to demonstrate commercial acumen
• Excellent IT Skills (Microsoft Word)
• Meticulous attention to detail
• Professional telephone manner
• Excellent communication skills both written and oral
• Effective time management skills

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Main Duties

• Invoicing customer contracts and updating/managing internal and customer systems
• Provide excellent customer service to customers by phone and email
• Deal with all enquiries in a timely manner
• Provide an efficient and seamless administration

Person Specification   

• Self-motivated and have a pro-active and driven approach to their work
• Strong communication skills with the ability to develop successful relationships with departments across the business
• Good IT skills
• Excellent copywriting and oral communication
• Organisational, time-keeping skills with attention to detail
• Able to prioritise work effectively and work part of a team
• Maintain good customer relations
• Commercial awareness of accounts would be an advantage

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Main Duties

• Service & Minor Repairs.
• Route will be – Sussex, Surrey & Kent
• Night call-out as per rota requirements.

Person Specification

• To provide lift services and call outs as required in addition to some minor repairs. To carry call-out duties as part of the call out rota.
• Provide support for other engineers or cover as and when required within the South Coast region, area covered, Surrey, Sussex & Kent.
• Be self-motivated, have great customer service skills and have the ability to show a high standard of workmanship whilst working under minimum supervision.
• Must hold a valid driving licence.
• Some computer knowledge – as you will be required to use customer log on systems and company tablets.
• Qualified to or above NVQ3 (or equivalent) in a lift engineering discipline.
• Be able to work as part of a team.
• Good Communication skills.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Management of Marketing and Lead Generation team.

Main duties;

• Management of website content and updates.
• Management of Marketing Campaigns and liaison with PR agency.
• Co-ordination of branding activities.
• Weekly reporting on all lead generation across the 6 main business streams.
• Liaison with CSM’s and business unit heads in order to write relevant PR Strategies.
• Keeping relevant systems up to date.
• Help to develop and implement targeted Marketing campaigns for existing and new service offering, maintain databases and track results.
• Be responsible for managing digital content on the company’s website together with KPI analysis.
• Design and develop creative for social media and manage account.
• Identify new trends in digital marketing, evaluating new technology and ensure Pickerings Lifts are at the forefront of industry developments.
• Support Sales effort via ad hoc projects.
• Assist in the production of marketing materials.
• Event planning.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Due to continued success our Loading Systems Division is growing and this vacancy represents an ideal opportunity to join a winning and commercially focussed team. The successful applicant will primarily cover the North of the UK (covering Manchester, Leicester, Stoke – everything North) and can be based at any one of our Northern based UK offices in Manchester, Hull, Wakefield or Stockton-on-Tees.

Duties include the maintenance and remedial repairs of loading bay equipment and products including sectional doors, roller shutters, dock levellers, scissor lifts, wheel restraints and ancillary equipment.

The ideal candidate must have a good knowledge of all aspects of service, maintenance and repairs of Loading Bay Equipment, preferably with a relevant NVQ Level 2. The ability to weld and any electrical experience would also be beneficial.

Candidates must hold a full UK driving licence

Skills and capabilities;

• NVQ Level 2 or hold JModules
• The candidates must come from a Loading Systems / Door Installation background, ideally also with
  electrical qualifications
• Exceptional organisational skills
• To have a good geographical knowledge of the area
•  To be able to work alone or as part of a team
• Be able to demonstrate good customer service skills
• Show a good standard of workmanship
• Have a good knowledge of reading diagrams
• Basic understanding of IT systems
• Be self-motivated and be able to work without supervision
• The candidate should ideally also have experience of installation/maintenance and repairs of all
  types of loading bay equipment
• A valid driving licence is required in this role/company van will be provided
• Handheld device knowledge – you will be required to use customer log on systems and company
  tablets

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

We require an experienced time served, NVQ Level 3 or equivalent qualified Lift/Call-out Engineer.

Main duties;

• Service and minor repairs to lifts
• Route will be East Devon / South Coast / Exeter / Bournemouth
• Night call-out as per rota requirements

Person specification;

• Qualified to or above NVQ Level 3 (or equivalent) in a lift engineering discipline
• Provide support for other engineers or cover as and when covering East Devon/South Coast spanning Exeter to Bournemouth
• Be self-motivated, have great customer service skills and have the ability to show a high
  standard of workmanship whilst working under minimum supervision
• Must hold a valid driving licence
• Some computer knowledge – as you will be required to use customer log on systems and
  company tablets
• To provide lift services and call-outs as required in addition to some minor repairs. To carry
  call-out duties as part of the call-out rota
• Be able to work as part of a team
• Good communication skills

In addition to the above, the post-holder will also be required to undertake additional duties as
appropriate to the nature and level of the role.

We are looking for an experienced customer support Regional Manager that has a strong passion for the lifts industry and who is motivated and committed to work from our Romford, London North regional office.

As a customer support Regional Manager, you will be expected to;

• Motivate and manage a team of engineers to meet targets and manage costs by maximising
  their productivity
• Manage all people management responsibilities including poor performance and individual
  and team development, succession planning
• Providing effective customer management to maximise customer satisfaction and retention by ensuring excellent service standards are consistently met by engineers and area support staff
• Ensure safety standards are met
• Meet revenue and profit objections
• Develop all aspects of the region

To be a successful candidate you must have;

• Excellent customer service skills
• Excellent IT skills
• Excellent organisation skills
• Excellent time management skills
• Face to face customer service skills
• A high level of experience in the lift industry and supporting maintenance contracts in a supervisory capacity
• Knowledge of lift industry
• A good technical knowledge of lifts
• Clean driving licence

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

We are recruiting for a Repairs Supervisor with excellent leadership and communication skills, to support the Regional Manager in all aspects of repair and maintenance.

Main responsibilities include the following:

• Generate client quotations
• Liaise with customers to ensure client satisfaction and manage customer expectations
• Maximise and generate repair sales
• Process orders
• Order parts to budget and ensure delivery to timescale
• Record and report on job closures and costings
• Maintain stock control
• Supervise and support a team of engineers, labourers and sub contractors
• Motivate team to meet regional targets
• Monitor workload ensuring completion of jobs to timescale
• Carry out site inspections including scope of work, details of specifications, identification of parts required and programming of all works Report on monthly figures

Candidates must possess a relevant Engineering and/or Electrical/Mechanical qualification. Previous lift experience, management experience is preferred but not essential and must hold a full driving licence.

We are committed to having a diverse range of skills and capabilities, which are continuously developed, to expand the knowledge and expertise of our teams, ensuring that high standards are achieved by all our team members.

This vacancy represents an ideal opportunity to join a winning and commercially focussed team. The successful applicant will cover Scotland.

If you are seeking an exciting opportunity with a business that believes in developing all its employees, offering real career progression, then this is the company and role for you.

Main duties:

• The role will include trouble shooting on problematic lifts and completing technical repairs as well as the routine call-outs and lift maintenance;
• With the ability to liaise with managers, engineers and customers on a day-to-day basis, giving support with technical queries as required;
• Report to the management team at the Scotland regional office and will work throughout the Scottish region;
• A full driving licence is essential.

Skills and experience:

• Time served NVQ Level 4 or equivalent;
• Must possess a relevant Engineering and/or Electrical/Mechanical qualification;
• Excellent leadership skills;
• Excellent communication skills;
• Excellent customer service skills;
• Self-motivated.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

All engineers are equipped with company van, mobile phone and android tablet.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

We require an experienced time served NVQ Level 3 qualified Lift Repair Engineer to carry-out maintenance and repairs on customers’ lifts to a high standard.

Candidates should have excellent customer service skills, be self-motivated and will be required to travel and participate in an out of hours call-out rota. The successful candidate will report to the Central Regional Office in Leeds and will be covering Leeds and surrounding areas. A full driving licence is essential.

Main duties:

• Electrical and mechanical maintenance of lifts
• To be proficient in the repair of all types of lifts
• Good at working at heights
• To complete repairs and maintenance in line with customers’ requirements
• To participate in an out of hours call out rota
• Work in line with company Health & Safety policies

Skills and capabilities:

• Lift maintenance experience
• Exceptional organisational skills
• To have a good geographical knowledge of the area
• To be able to work alone or as part of a team
• Be able to demonstrate good customer service skills
• Show a good standard of workmanship
• Have a good knowledge of reading diagrams
• Basic understanding of IT systems
• Be self-motivated and be able to work without supervision

All engineers are equipped with company van, mobile phone and android tablet.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

This vacancy represents an ideal opportunity to join a winning and commercially focussed team. If you are seeking an exciting opportunity with a business that believes in developing all its employees, offering real career progression, then this is the company and role for you.

Overall function:

Oversee day to day running of repair team in order to deliver an efficient and effective lift repair service to clients.

Main duties:

• Process orders, including control of stage payments
• Carry out site inspections including scope of work, details of specifications, identification of parts required and programming of all works
• Order parts to budget and ensure delivery to timescale Maintain stock control
• Liaise with customers to ensure client satisfaction and manage customer expectations
• Supervise a team of engineers, labourers and subcontractors
• Motivate team to meet regional targets
• Monitor workload ensuring completion of jobs to timescale
• Process timesheets
• Record and report on job closures and costings
• Report on monthly completion figures
• Generate client quotations
• Maximise and generate repair sales

Personal specification:

• Previous supervisory experience
• Qualified / time served
• Lift Engineer IT skills (Microsoft)
• Full driving licence

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

This vacancy represents an ideal opportunity to join a winning and commercially focussed team. If you are seeking an exciting opportunity with a business that believes in developing all its employees, offering real career progression, then this is the company and role for you.

Overall function:

Oversee day to day running of repair team in order to deliver an efficient and effective lift repair service to clients.

Main duties:

• Process orders, including control of stage payments
• Carry out site inspections including scope of work, details of specifications, identification of parts required and programming of all works
• Order parts to budget and ensure delivery to timescale Maintain stock control
• Liaise with customers to ensure client satisfaction and manage customer expectations
• Supervise a team of engineers, labourers and subcontractors
• Motivate team to meet regional targets
• Monitor workload ensuring completion of jobs to timescale
• Process timesheets
• Record and report on job closures and costings
• Report on monthly completion figures
• Generate client quotations
• Maximise and generate repair sales

Personal specification:

• Previous supervisory experience
• Qualified / time served
• Lift Engineer IT skills (Microsoft)
• Full driving licence

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.

Due to continued success our Loading Systems division is increasing and this vacancy represents an ideal opportunity to join a winning and commercially focussed team. The successful applicant will primarily cover the South of the UK and can be based from one of our Southern based UK offices.

This role will be covering the South, Leicester, Midlands, Ipswich, South East and South West. This role requires a lot of travelling.