Central Services Administrator | Head Office, Stockton-on-Tees

Responsible for:

The role will be flexible and cover various aspects of the contract administration, job invoicing, purchasing and central communications departments within the Head Office Central Services Department.

Main duties:

• Invoicing customer maintenance contracts and update/manage internal and customer systems
• Invoice reactive works on internal systems and update customer systems
• Liaise effectively with other departments to resolve problems
• Assist in providing a purchasing service by creating product codes, liaising with internal customers to aid placing orders and expediting product deliveries/services
• Provide excellent customer service to customers by ‘phone and email
• Deal with all enquiries in a timely manner
• Provide an efficient and seamless administration

Person specification:

• Self-motivated and have a pro-active and driven approach to their work
• Strong communication skills with the ability to develop successful relationships with departments across the business
• Good IT skills especially Excel and Word
• Excellent written skills and telephone manner
• Strong organisational and time-keeping skills with keen attention to detail
• Able to prioritise work effectively, work to deadlines and work positively as part of a team
• Experience in maintaining good customer relations
• Commercial awareness of accounts would be an advantage
• Friendly, approachable and positive demeanour with a flexible attitude to be able to move from team to team as required

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk or upload to our contact form

Apply here

Central Customer Operations Administrator | Head Office, Stockton-on-Tees

Responsible for:

Providing customer support to national accounts for Lifts, Loading equipment, Escalators and Mobility equipment.

Main duties:

• To confidently communicate with customers by telephone and email, dealing with all enquiries in a timely manner
• Liaising with all key players to provide accurate information to customers in line with our contractual agreements
• Maintaining internal and external databases
• Deliver timely reporting to external customers in line with our contractual obligations
• Provide assistance to engineers and regional offices to enable them to meet our customer demands
• To develop and maintain effective customer relationships, constantly striving for ways to improve the customer experience

Person specification

• NVQ Level 2 or above in Business Administration and or Customer Service (or equivalent)
• Strong IT skills and proficient in using Microsoft Excel
• Be able to demonstrate excellent customer service and communication skills in a fast moving service environment
• Meticulous attention to detail and effective time management skills
• Professional and confident telephone manner

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk or upload to our contact form

Apply here