2x Business Administrator Apprentice | Head Office, Stockton-on-Tees

We are looking for two Business Administration Apprentices to work within a small team within our Central Customer Services Department or our Central Services Department.

Overall function:

• The role will involve some working independently and will involve developing, implementing, maintaining and improving customer services
• You will learn to process and deal with internal and external customer queries: obtain the skills to maintain the in-house service management system and external customer databases under the direction of team.
• Assisting in providing excellent customer service to internal and external customers via telephone and email
• You will acquire and develop the skills necessary to aid the department in supporting our national clients
• Working as part of a small team to facilitate all planned and reactive works on Lifts, Escalators and Loading equipment focusing on a high level of customer service
• Not only will you gain an NVQ Level 3 in Business Administration, you will become competent to demonstrate excellent customer service skills and effective assistance to Pickerings Lifts Engineers and to our 13 Regional Office’s

Main duties:

• Develop and maintain effective external and internal customer relationships
• Provide effective assistance to engineers and regional offices
• Provide administration assistance to the team you are assigned to
• Undertake general office duties as directed

Person specification:

• Positive and courteous telephone manner
• Work well in a team
• Good IT skills including Word, Excel, and Microsoft packages
• Good organisational skills
• Good communication skills both written and oral
• English, Maths and IT as required as prerequisite for Apprenticeship enrolment: Grade 9–4 or equivalent
• Willingness to learn and undertake Level 3 Business Administration Apprenticeship standard including compulsory training
• Willing to progress

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

IT Technician | Head Office, Stockton-on-Tees

A confident experienced IT Technician is required to join a small team looking after a busy IT network covering 12 offices nationally. The ideal candidate should be able to work well within a team, however, also have the confidence and ability to work well alone when required.

Responsible for:

The primary function will be to provide day to day 1st, 2nd & 3rd line hardware and software support to internal users and the IT systems used by the business and to ensure network and systems availability and reliability is maintained.

Main duties:

• Support of all Pickerings Lifts IT systems, ensuring that the IT & electronic communication infrastructure is available to all employees, outside of pre-planned system downtime, by the effective hands on management of IT equipment including system management, installation & component replacement
• Escalation of systems software issues to Development Team
• The procurement, configuration, deployment and monitoring of new hardware and software services
• Ensure system and equipment security is maintained by ensuring anti-virus and software update systems are up to date and operational
• Compliance with security policies and ensuring all hardware is secured to current standards
• Troubleshoot hardware/software problems, liaise with 3rd party hardware & software suppliers to ensure problem resolution within agreed SLA
• Develop and maintain technical support processes, user manuals and other documentation as necessary to support service delivery

Essential skills:

• Microsoft Operating Systems
• Windows Active Directory
• Windows Server Support
• Windows Desktop Support
• Hardware Support (printers, laptops, computers, etc)
• TCP/IP Troubleshooting
• Microsoft Office packages
• Helpdesk Applications and Procedures
• Backup & Restore Solutions
• Anti-virus Protection

Desirable:

A Knowledge of…

• Proxy Server Administration
• Microsoft Exchange Server Administration
• Email Security Administration
• Mobile Device Management (Android & iOS)
• VMware Maintenance and Administration

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk

Credit Controller | Head Office, Stockton-on-Tees

Responsible for:

All aspects of cash collection and related Accounts department duties.

Main duties:

• All aspects of cash collection including contacting customers by telephone, email and letters in line with agreed process
• Allocation of cash when required
• Reconciliation of customer accounts
• Issuing of statements, reminders and staged recovery letters to customers
• Liaising with regional offices and customers to resolve disputed transactions
• Updating accounts on Sage
• General accounts, reception and administration assistance during busy periods and for cover on a rota basis

Person specification:

• Working knowledge of credit control with understanding of general accounts function
• Experience of cash allocation desirable
• Excellent communication skills both verbally and in writing
• Working knowledge of Sage preferred
• Confident communicator able to use Microsoft packages
• The ability to prioritise workload and take ownership of regular tasks

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role

Hours of work:

Monday – Thursday 08.30 am – 17.00 pm

Friday 08.30 am – 16.30 pm

1 hour lunch breaks

We offer the below benefits:

• 25 days holiday, plus bank holidays
• Free beverages
• Company quarterly bonus
• Gym discounts
• Contribution to eye test and glasses
• Retail discounts
• Training & Development Investment
• Employee Assistance Programme
• Recruitment Bonus Scheme
• Free Flu Jab
• Cinema discounts
• Company pension
• Voluntary Health Cash Plan

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk