Job Title: Sales Administrator
Pickerings Lifts is a nationally recognised, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Sales Administrator to join our sales team at Head Office in Stockton-On-Tees. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.
Main Duties:
- Respond to Sales Enquiries: Provide prompt and professional responses to all incoming service sales enquiries, ensuring excellent customer service.
- CRM & Data Management: Maintain and update CRM systems with accurate sales, marketing, and customer data to support effective pipeline tracking.
- Sales Team Support: Assist with diary coordination, PQQ and tender preparation, and timely follow-ups to ensure deadlines are met.
- Opportunity Assessment: Conduct due diligence checks on potential tender opportunities, evaluating fit and viability.
- Sales Reporting: Monitor sales pipeline activities and report on performance KPIs to help guide decision-making.
- Interdepartmental Liaison: Collaborate with service, finance, and database teams to streamline customer onboarding and internal communication.
- Customer Relationship Management: Support existing customers through seamless sales processing and prompt issue resolution.
- Marketing Support: Help create and distribute marketing content, coordinate campaigns and events, and manage promotional activities.
- Inbox & Query Management: Monitor shared inboxes and respond to internal and external queries efficiently and professionally.
- Digital Presence & Feedback Collection: Maintain digital platforms, collect customer feedback, and support the creation of promotional content using testimonials and analytics.
Person specification:
- Relevant Experience: Previous experience in sales administration, marketing, or customer service roles.
- Organised & Multitasking: Strong organisational skills with the ability to manage multiple responsibilities effectively.
- IT & CRM Proficiency: Confident in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with CRM systems (PLASMa desirable).
- Creative & Tech-Savvy: Familiarity with marketing tools such as Canva, Photoshop, and HootSuite (advantageous).
- Customer Focused: Excellent interpersonal, written, and verbal communication skills with a proactive and client-centric approach.
- Detail-Oriented: High attention to detail and accuracy in both administrative and creative work.
What we offer
- Competitive Salary Package: Competitive pay structure, including bonuses.
- Generous Holiday Entitlement: 25 days of annual leave plus statutory bank holidays to support a healthy work-life balance.
- Contributory Pension Scheme: Secure your financial future with our contributory pension plan.
- Company Sick Pay: Benefit from company-paid sick leave, providing support when you need it most.
- Training and Development: Invest in your career with access to comprehensive training and development programs.
- Additional Perks: Enjoy benefits such as an employee retail discount scheme and an annual flu vaccination, enhancing your overall well-being.
Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation, or disablement. We are committed to diversity, equity and inclusion in the workplace. A copy of our Diversity, Equity & Inclusion Policy is available on request.
If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.
In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.
