Job Title – Service Administrator
Pickerings Lifts is a nationally recognized, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Service Administrator to join our team in our East Anglia Regional Office. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.
Main Duties:
- Customer Communication: Deliver a professional and courteous telephone service to both internal and external customers.
- Engineer Scheduling: Co-ordinate and plan both planned and reactive works for service engineers.
- Inspection Coordination: Schedule inspection visits in collaboration with Operations and Regional Managers.
- Contract Management: Set up new service contracts on the in-house maintenance system, ensuring accurate input.
- Call Out Allocation: Raise call outs and assign to the appropriate engineer efficiently.
- Data Entry & Administration: Accurately input office data and perform general administration duties as required.
- Paperwork Processing: Verify and process all engineers’ paperwork including timesheets in a timely manner.
- Customer Updates: Maintain effective communication with customers via phone, email, and written correspondence to provide real-time updates.
- Cross-Department Support: Offer administrative support across all business units when needed.
- Ad Hoc Duties: Carry out any additional tasks as directed by management.
Person specification:
- Qualifications: NVQ Level 2 or equivalent in Business Administration or Customer Service (preferred).
- Experience: Proven experience in administration is essential.
- Commercial Awareness: Ability to demonstrate commercial understanding in a service environment.
- IT Skills: Strong proficiency in Microsoft Office applications.
- Attention to Detail: Meticulous and accurate in all areas of data input and documentation.
- Communication Skills: Excellent verbal and written communication skills.
- Telephone Manner: Professional and confident when dealing with calls.
- Time Management: Capable of prioritising a varied workload and managing time effectively.
