Service Administrator:
This role provides the successful candidate the opportunity to join our East Anglia region based in St Ives. The purpose of the role will be to play a crucial role in providing administrative support to our East Anglia office, providing support to the regional operations team in the delivery of exceptional customer service.
Main Duties:
- Professional Customer Service: Deliver a courteous and professional telephone service to both internal and external customers.
- Engineer Scheduling & Coordination: Plan and coordinate both planned and reactive service work for engineers.
- Inspection Visit Scheduling: Arrange inspection visits, working closely with Operations and Regional Managers.
- Service Contract Management: Schedule new service contracts on the in-house maintenance system.
- Call-Out Management: Raise and allocate call-outs to the appropriate engineer for prompt response.
- Data Entry & Administration: Accurately input office data as part of general administrative duties.
- Engineer Paperwork Processing: Verify and process all engineer paperwork, including timesheets.
- Customer Relationship Management: Maintain strong customer relationships, providing updates via phone, email, and written communication.
- Administrative Support: Provide administrative assistance across all business units as required.
Person specification:
- Qualifications: NVQ or equivalent in Business Administration or Customer Service is desirable.
- Administrative Experience: Proven experience in administration is essential.
- Commercial Awareness: Ability to demonstrate commercial acumen.
- IT Proficiency: Strong IT skills, particularly in Microsoft Office.
- Attention to Detail: High level of accuracy in all tasks.
- Professional Communication: Confident and professional telephone manner.
- Written & Verbal Communication: Effective communication skills, both written and oral.
- Time Management & Prioritization: Ability to manage time efficiently and prioritize a varied workload effectively.
