Sales Administrator
Pickerings Lifts is a nationally recognised, privately owned and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Sales Administrator to join our sales team as Head Office in Stockton-On-Tees. This is an exciting opportunity to work within a well-established company that values expertise, innovation and customer satisfaction.
Main Duties:
- Respond to Sales Enquiries: Provide prompt and professional responses to all incoming service sales enquiries, ensuring excellent customer service.
- CRM & Data Management: Maintain and update CRM systems with accurate sales and customer data to support effective pipeline tracking.
- Sales Team Support: Assist with diary coordination, PQQ & tender preparation and timely follow-ups to ensure deadlines are met.
- Opportunity Assessment: Conduct due diligence checks on potential tender opportunities, evaluating fit and viability.
- Sales Reporting: Monitor sales pipeline activities and report on performance KPIs to help guide decision-making.
- Interdepartmental Liaison: Collaborate with service, finance and database teams to streamline customer onboarding and internal communication.
- Customer Relationship Management: Support existing customers through seamless sales processing and prompt issue resolution.
- Inbox & Query Management: Monitor shared inboxes and respond to internal and external queries efficiently and professionally.
- Tender Support: Carrying out due diligence on potential tender opportunities
Person specification:
- Relevant Experience: Previous experience in sales administration or customer service roles.
- Organised & Multitasking: Strong organisational skills with the ability to manage multiple responsibilities effectively.
- IT & CRM Proficiency: Confident in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with CRM systems (PLASMa desirable).
- Customer Focused: Excellent interpersonal, written and verbal communication skills with a proactive and client-centric approach.
- Detail-Oriented: High attention to detail and accuracy in both administrative and creative work.
What we offer
- Competitive Salary Package: Competitive pay structure, including bonuses.
- Generous Holiday Entitlement: 25 days of annual leave plus statutory bank holidays to support a healthy work-life balance.
- Contributory Pension Scheme: Secure your financial future with our contributory pension plan.
- Company Sick Pay: Benefit from company-paid sick leave, providing support when you need it most.
- Training and Development: Invest in your career with access to comprehensive training and development programs.
- Additional Perks: Enjoy benefits such as an employee retail discount scheme and an annual flu vaccination, enhancing your overall well-being.
