Repairs Manager
The purpose of the role is to lead and manage the repairs operation across the East Coast region, ensuring the safe, efficient and compliant delivery of lift repair activities. The role is responsible for driving operational performance, supporting and developing engineering teams, maintaining high levels of customer satisfaction and ensuring repairs are completed to the highest standards of quality, safety and technical excellence.
Due to continued success and growth, we require a Repairs Manager to join our team in the East Coast regional office in Hessle.
Main Duties
- Quotation Generation & Parts Sourcing: Prepare client quotations by sourcing parts for repairs and ensuring accuracy in pricing and availability.
- Stock & Budget Management: Order parts within budget, maintain stock control, and ensure timely delivery.
- Job Order Processing: Efficiently process job orders and ensure all repair works are accurately closed, including necessary subcontractor documentation.
- Workforce Scheduling: Schedule, book, and oversee a team of engineers, labourers, and subcontractors to ensure efficient job execution.
- Site Inspections & Scoping: Conduct detailed site inspections to scope work, identify required parts, specify details, and programme the work accordingly.
- Customer Liaison: Engage with customers to manage expectations, resolve issues, and ensure high levels of satisfaction.
- Team Motivation & Leadership: Inspire and guide the regional team to achieve targets and maintain high performance levels.
- Workload Monitoring: Track progress and ensure jobs are completed within set timescales and standards.
- Timesheet & Department Coordination: Process engineer timesheets and liaise with internal departments for workflow alignment.
- Performance Reporting: Report on monthly completion figures and identify areas for improvement.
- Sales Maximisation: Drive and grow regional repair sales through proactive opportunity identification.
- Toolbox Talks: Conduct regular Toolbox Talks to reinforce safety and operational best practices.
- Regional Management Support: Act as deputy in the absence of the Regional Manager, ensuring continuity of operations.
Person specification
- Industry Experience: Must have hands-on experience in the lift industry with a solid understanding of lift terminology.
- Leadership Skills: Previous supervisory or first-line management experience is essential.
- Technical Qualifications: Ideally possess a lift engineering, mechanical, or electrical qualification.
- IT & Analytical Skills: Strong IT proficiency, particularly in Excel, with an analytical and detail-focused approach.
- Relationship Building: Demonstrated ability to build and maintain effective working relationships across teams and departments
What we offer
- Competitive Salary: Attractive and competitive salary package, commensurate with experience and industry standards.
- Quarterly Bonus: Performance-related quarterly bonus scheme, rewarding contribution to individual and business objectives.
- Annual Leave: 25 days holiday per year plus statutory bank holidays, supporting a healthy work-life balance.
- Company Sick Pay: Enhanced company sick pay scheme, providing additional financial security during periods of illness.
- Training & Development Investment: Ongoing investment in professional development, technical training, and career progression opportunities.
- Employee Discount Scheme: Access to retail, gym, and cinema discounts, alongside a wider range of employee benefit offers.
- Additional Benefits: Further benefits and incentives available as part of the overall employment package.
