Job Title: Repairs Manager
Pickerings Lifts is a national, well established, privately owned, independent, leading Industry specialist with 170 years’ experience.
Due to continued success and growth, we require a Repairs Manager to join our team in the Cardiff regional office.
Main Duties
- Quotation Generation & Parts Sourcing: Prepare client quotations by sourcing parts for repairs and ensuring accuracy in pricing and availability.
- Stock & Budget Management: Order parts within budget, maintain stock control, and ensure timely delivery.
- Job Order Processing: Efficiently process job orders and ensure all repair works are accurately closed, including necessary subcontractor documentation.
- Workforce Scheduling: Schedule, book, and oversee a team of engineers, labourers, and subcontractors to ensure efficient job execution.
- Site Inspections & Scoping: Conduct detailed site inspections to scope work, identify required parts, specify details, and programme the work accordingly.
- Customer Liaison: Engage with customers to manage expectations, resolve issues, and ensure high levels of satisfaction.
- Team Motivation & Leadership: Inspire and guide the regional team to achieve targets and maintain high performance levels.
- Workload Monitoring: Track progress and ensure jobs are completed within set timescales and standards.
- Timesheet & Department Coordination: Process engineer timesheets and liaise with internal departments for workflow alignment.
- Performance Reporting: Report on monthly completion figures and identify areas for improvement.
- Sales Maximisation: Drive and grow regional repair sales through proactive opportunity identification.
- Toolbox Talks: Conduct regular Toolbox Talks to reinforce safety and operational best practices.
- Regional Management Support: Act as deputy in the absence of the Regional Manager, ensuring continuity of operations.
Person specification
- Industry Experience: Must have hands-on experience in the lift industry with a solid understanding of lift terminology.
- Leadership Skills: Previous supervisory or first-line management experience is essential.
- Technical Qualifications: Ideally possess a lift engineering, mechanical, or electrical qualification.
- IT & Analytical Skills: Strong IT proficiency, particularly in Excel, with an analytical and detail-focused approach.
- Relationship Building: Demonstrated ability to build and maintain effective working relationships across teams and departments
What we offer
- Competitive salary
- Quarterly bonus
- 25 days holiday plus statutory bank holidays
- Pension
- Sick pay
- Training & Development Investment
- Plus many more
