Repair Sales Manager

Swanley, Kent

Department: LM&R


Reporting to: Regional Manager


Region: London South, Swanley, Kent


Responsible for:


Raising Minor & Major Quotes for Repairs from Service Visits / Callouts / Insurance Reports.


Main Duties:


· Maximise and generate client quotations from service visits / callouts / insurance reports.

· Generate minor repair quotes as well as major repair quotes including modernisations.

· Follow up on client quotes

· Liaise with customers to ensure client satisfaction and manage customer expectations as part of the quotation process.

· Placing insurance items onto service calls.

· Process orders on the in house maintenance system including control of stage payments.

· Order parts to budget and ensure delivery to timescale.

· Liaise with Engineers to ensure quotations are as accurate as possible.

· Monitor workload ensuring that monthly quote targets are met.

· Process timesheets in the absence of the Regional Manager.


Person specification:


· Previous experience of successfully handling high volumes of external & internal communication.

· Confident and professional communication style demonstrating proficiency of Outlook.

· A professional & confident telephone manner.

· Confident using Microsoft word.

· Experience with quoting on insurance reports.

· Understanding of the lift industry and equipment preferred.

· Strong organizational skills and the ability to plan your own work, using initiative to meet deadlines.

· Team working ability together with the ability to accept and follow instructions.

· The ability to manage a varied and high volume workload in a fast paced environment.


In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Prior to interview, please complete the application form and bring it along with you.