Repair Sales Manager

Department: LM&R

Reporting to: Regional Manager

Region: London South, Swanley, Kent

Responsible for:

Raising Minor & Major Quotes for Repairs from Service Visits / Callouts / Insurance Reports.

Main Duties:

· Maximise and generate client quotations from service visits / callouts / insurance reports.

· Generate minor repair quotes as well as major repair quotes including modernisations.

· Follow up on client quotes

· Liaise with customers to ensure client satisfaction and manage customer expectations as part of the quotation process.

· Placing insurance items onto service calls.

· Process orders on the in house maintenance system including control of stage payments.

· Order parts to budget and ensure delivery to timescale.

· Liaise with Engineers to ensure quotations are as accurate as possible.

· Monitor workload ensuring that monthly quote targets are met.

· Process timesheets in the absence of the Regional Manager.

Person specification:

· Previous experience of successfully handling high volumes of external & internal communication.

· Confident and professional communication style demonstrating proficiency of Outlook.

· A professional & confident telephone manner.

· Confident using Microsoft word.

· Experience with quoting on insurance reports.

· Understanding of the lift industry and equipment preferred.

· Strong organizational skills and the ability to plan your own work, using initiative to meet deadlines.

· Team working ability together with the ability to accept and follow instructions.

· The ability to manage a varied and high volume workload in a fast paced environment.

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.