Job Title – Repair Sales Manager
Pickerings Lifts is a national, well established, privately owned, independent, leading lift specialist with 170 years’ experience. Due to continued success and growth, we require a Repair Sales Manager to operate out of our Bristol Office.
The successful candidate will be expected to deliver an efficient lift repair service to our clients. The ideal candidate will be able to manage minor and major repairs from initial site survey through to completion and handover.
Main Duties:
- Client Quotation Generation: Maximise and generate client quotations following service visits, callouts, and insurance reports, covering both minor and major repairs, including modernisations.
- Client Communication & Follow-Up: Liaise with customers to ensure satisfaction, manage expectations throughout the quotation process, and follow up on issued quotes.
- Order Processing & Insurance Items: Place insurance items onto service calls and process orders through the in-house maintenance system, including managing stage payments.
- Parts & Budget Management: Order parts within budget, ensuring timely delivery to meet repair schedules.
- Engineer Liaison: Work closely with engineers to ensure quotations are detailed and accurate.
- Workload Monitoring & Target Achievement: Monitor quotation workload and ensure monthly targets are consistently achieved.
- Timesheet Processing: Process engineer timesheets as required, particularly in the absence of the Regional Manager.
Person specification:
- Communication Skills: Proven experience handling high volumes of external and internal communications with a confident and professional style, demonstrating strong proficiency in Outlook.
- Professional Manner: A confident, professional telephone manner and competent user of Microsoft Word.
- Insurance Quotation Knowledge: Experience in quoting based on insurance reports is preferred.
- Industry Understanding: A good understanding of the lift industry and associated equipment is desirable (training available for candidates with relevant engineering backgrounds).
- Organisational Skills: Strong ability to organise, plan work independently, and use initiative to meet deadlines.
- Team Working: Ability to work collaboratively within a team and follow instructions effectively.
- Workload Management: Capable of handling a varied, high-volume workload in a fast-paced environment.
What we offer
- Competitive Remuneration: Attractive salary package aligned with your experience and qualifications.
- Company Vehicle: Fully expensed company car provided.
- Generous Leave: 33 days annual leave inclusive of statutory bank holidays.
- Pension Scheme: Contributory company pension to support your future.
- Health & Wellbeing: Company-paid sick pay and annual flu vaccination programme.
- Learning & Development: Ongoing training and development investment to support your career growth.
- Employee Benefits: Access to a retail discount scheme and other employee perks.
