Regional Manager
This role provides the successful candidate the opportunity to join our Cardiff office. The purpose of the role is to lead and manage regional operations, ensuring the effective delivery of maintenance, repair, and customer service activities in line with business objectives. The role drives team performance, financial results, and customer satisfaction through strong leadership, operational control, and continuous improvement, ensuring service excellence and sustainable growth across the region.
Main Duties:
- Team Performance Management: Lead and performance manage the office operations team and front-line engineers, ensuring productivity, accountability, and delivery against business objectives.
- Customer-Focused Leadership: Provide a hands-on leadership style that promotes a culture of customer focus, transparency, trust, and results-driven performance, while empowering and developing team capability.
- Budget Management: Manage and influence the regional budget, ensuring financial targets are achieved through effective cost control and revenue generation.
- PPM & SLA Delivery: Motivate and manage the team to consistently meet monthly planned preventative maintenance (PPM) targets and call-out service level agreements (SLAs).
- Revenue & Margin Growth: Drive the team to maximise repair revenue and gross margin through effective identification of opportunities and commercial awareness.
- Training & Development: Identify training needs within the team and coordinate relevant development programs to enhance skills and performance.
- Client Engagement: Build and maintain strong relationships with clients at both regional and national levels, ensuring high levels of customer satisfaction.
- Cross-Functional Collaboration: Maximise communication and collaboration between business leaders and departments to ensure aligned objectives and service delivery.
- Team Meetings & Standards: Organise and lead regular staff meetings to reinforce quality standards, consistency in working practices, and team engagement.
Person specification
- Engineering Qualification: Relevant lift industry qualification, demonstrating technical understanding within a service environment.
- Leadership Experience: Proven experience leading teams and managing customer relationships within a service sector environment.
- Health & Safety Knowledge: Good working knowledge of Health & Safety legislation and best practice, with the ability to promote and enforce compliance across operational teams.
- Sector Experience: Experience within the lift industry is essential, providing sector-specific understanding of equipment, service delivery, and customer expectations.
- Commercial & Quotation Experience: Experience preparing quotations and managing repair works through the full commercial cycle from initial assessment to order processing and completion.
- Personal Drive & Communication Skills: Self-motivated, hardworking, and resilient, with excellent communication and interpersonal skills to engage effectively with engineers, customers, and internal stakeholders.
- IT & Commercial Awareness: IT literate with experience in quoting and managing repair processes through the full cycle to completion.
- Driving License: Full UK driving license is essential due to regional responsibilities.
What we offer
- Competitive Salary: Attractive and competitive salary package, commensurate with experience and industry standards.
- Quarterly Bonus: Performance-related quarterly bonus scheme, rewarding contribution to individual and business objectives.
- Company car.
- Annual Leave: 25 days holiday per year plus statutory bank holidays, supporting a healthy work-life balance.
- Company Sick Pay: Enhanced company sick pay scheme, providing additional financial security during periods of illness.
- Training & Development Investment: Ongoing investment in professional development, technical training, and career progression opportunities.
- Employee Discount Scheme: Access to retail, gym, and cinema discounts, alongside a wider range of employee benefit offers.
- Additional Benefits: Further benefits and incentives available as part of the overall employment package.
