Operations Manager
Pickerings Lifts is a nationally recognised, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Operations Manager to join our team at the North West Regional Office. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.
Main duties:
- Quotation Preparation & Parts Sourcing: Generate accurate client quotations, sourcing required parts for both minor and major repairs, ensuring pricing and availability align with customer needs and budgets.
- Parts Ordering & Stock Control: Order parts within budget, maintain effective stock control, and ensure timely delivery to support scheduled repair works.
- Job Order Processing: Process job orders efficiently and close completed repair works, including uploading all necessary subcontractor documentation.
- Engineer & Subcontractor Coordination: Schedule, book, and supervise engineers, labourers, and subcontractors to ensure smooth workflow and high-quality delivery of repair projects.
- Site Inspections & Scope Planning: Conduct site inspections to assess work requirements, identify necessary parts, confirm specifications, and programme works accordingly.
- Customer Communication & Satisfaction: Liaise with customers throughout the repair process to manage expectations, ensure satisfaction, and resolve queries promptly.
- Team Leadership & Motivation: Support and motivate the regional team to achieve performance targets, maintaining strong communication and operational standards.
- Workload & Performance Monitoring: Monitor workloads to ensure timely job completion and process timesheets accurately, liaising with internal departments as required.
- Reporting & Sales Growth: Produce monthly completion reports, maximise repair sales opportunities, and support regional performance improvement.
- Safety & Compliance: Deliver toolbox talks to reinforce safety awareness and best practices across the team.
- Regional Support: Act as deputy for the Regional Manager when required, supporting operational leadership and decision-making.
Person specification
- Industry Experience: Proven experience within the lift industry, with strong knowledge of lift terminology and the ability to visit sites to assess, detail, and propose appropriate technical solutions.
- Leadership Skills: Previous supervisory, leadership, or first-line management experience is essential, demonstrating the ability to guide and support a team effectively.
- Technical Qualifications: Ideally holds a lift engineering, mechanical, or electrical qualification, supporting strong technical understanding and problem-solving capability.
- IT & Analytical Ability: Excellent IT skills, including proficiency in Excel, with an analytical approach to reviewing information, data, and technical details.
- Relationship Building: Demonstrated ability to build effective working relationships with colleagues, customers, engineers, and other stakeholders across the business.
What we offer
- High Earnings Potential: Competitive pay structure, including bonuses, offering strong earning potential.
- Generous Holiday Entitlement: 25 days of annual leave plus statutory bank holidays to support a healthy work-life balance.
- Contributory Pension Scheme: Secure your financial future with our contributory pension plan.
- Company Sick Pay: Benefit from company-paid sick leave, providing support when you need it most.
- Training and Development: Invest in your career with access to comprehensive training and development programs.
- Additional Perks: Enjoy benefits such as an employee retail discount scheme and an annual flu vaccination, enhancing your overall well-being.
