Repairs Manager
We are currently looking for an experienced Repairs Manager with experience covering loading systems and industrial door products. This role will be based out of our Loading Systems Southeast office, located in St. Ives, Cambridgeshire.
The purpose of the role is to coordinate and manage repair and installation activities within the region, ensuring works are accurately quoted, effectively scheduled, and delivered in line with company standards, budgets, and timelines. The role provides technical support to engineers, maintains strong health and safety compliance, and contributes to operational efficiency and customer satisfaction.
Main Duties:
- Regional Maintenance Management: Lead and manage all maintenance activities within the South-East region, ensuring alignment with company strategy, contractual obligations, and site-specific policies to deliver consistent operational performance.
- PPM & Reactive Maintenance Oversight: Make informed decisions regarding the execution of planned preventative maintenance (PPM), corrective works, and reactive callouts to achieve agreed KPIs, service levels, and performance targets.
- Budget & Financial Control: Attain and manage regional budgets, monitoring expenditure, controlling costs, and ensuring financial performance meets business objectives.
- Team Leadership & Performance Management: Develop, guide, motivate, and manage engineers and support staff in line with the company’s Performance Management System, driving accountability, engagement, and continuous professional development.
- Customer-Focused Leadership: Promote a hands-on leadership approach that fosters a culture built on customer focus, transparency, trust, empowerment, and measurable results.
- Training & Development Planning: Identify training needs within the regional team and coordinate relevant technical, compliance, and professional development programmes to enhance capability and competence.
- Process & Continuous Improvement: Develop, implement, and communicate improved processes, policies, and procedures, driving operational efficiencies and enhanced customer satisfaction.
- Cross-Department Collaboration: Strengthen communication and synergy between regional operations and other Loading Systems departments to ensure cohesive service delivery and shared objectives.
- Team Engagement & Standards: Organise and lead regular staff meetings to reinforce quality standards, promote consistent working practices, and support behavioural and cultural alignment.
- Health & Safety Management: Ensure full compliance with Health & Safety legislation and company policies, proactively managing risk and promoting a safe working environment across the region.
- Customer Relationship & Escalation Management: Manage customer expectations, attend site and client meetings as required, and take ownership of escalations to ensure timely and effective resolution.
- Quotation & Commercial Responsibility: Complete an agreed quota of quotations, supporting regional revenue growth and ensuring accuracy and commercial viability.
- Operational Support: Assist with the scheduling of installations, repairs, and PPM activities as required to maintain service continuity and resource optimisation.
- On-Call Management Participation: Participate in the managers’ on-call rota, providing out-of-hours support for operational escalations and critical customer issues.
Person specification:
- Industry Experience: Proven experience gained within the industrial door and/or loading systems industry, with a solid understanding of operational practices and service delivery.
- Technical Knowledge: Demonstrable working knowledge of a range of industry products, including both mechanical and electrical systems.
- Health & Safety Awareness: Good working knowledge of Health & Safety legislation and best practices, with the ability to promote safe working standards on site.
- Management Experience: Previous managerial experience is advantageous, with the ability to organise work, support teams, and contribute to operational decision-making.
- Leadership Skills: Experience in leading or supporting engineers and colleagues, with the ability to motivate and guide others effectively.
- Engineering Qualifications: Industry qualifications or relevant electrical or mechanical engineering qualifications are desirable.
- Engineering Background: Qualified engineer or suitably experienced within a technical engineering environment.
- IT & Systems Proficiency: Competent in general business software with strong Microsoft Office skills (Word, Excel, Outlook) and the ability to quickly learn new systems and applications.
- Driving Licence: Full, valid driving licence required due to site visits and regional responsibilities.
- Personal Attributes: Strong leadership qualities, good organisational skills, and the ability to communicate effectively with engineers, customers, and internal teams.
Details:
- Competitive Salary: Attractive and competitive salary package, commensurate with experience and industry standards.
- Quarterly Bonus: Performance-related quarterly bonus scheme, rewarding contribution to individual and business objectives.
- Annual Leave: 25 days holiday per year plus statutory bank holidays, supporting a healthy work-life balance.
- Company Sick Pay: Enhanced company sick pay scheme, providing additional financial security during periods of illness.
- Training & Development Investment: Ongoing investment in professional development, technical training, and career progression opportunities.
- Employee Discount Scheme: Access to retail, gym, and cinema discounts, alongside a wider range of employee benefit offers.
- Additional Benefits: Further benefits and incentives available as part of the overall employment package.
