Regional Manager
We are currently looking for an experience Regional Manager with experience covering loading systems and industrial door products. This role will be based out of our Loading Systems Southeast office, located in St. Ives, Cambridgeshire.
The purpose of the role is to lead and manage the South-East regional maintenance operation, delivering PPM, reactive and corrective services in line with company strategy, financial targets and contractual KPIs. The role drives team performance, customer satisfaction, commercial growth and full Health & Safety compliance, ensuring operational excellence and sustainable regional performance.
Main Duties:
- Regional Maintenance Management: Lead and manage all maintenance activities within the South-East region, ensuring alignment with company strategy, contractual obligations, and site-specific policies to deliver consistent operational performance.
- PPM & Reactive Maintenance Oversight: Make informed decisions regarding the execution of planned preventative maintenance (PPM), corrective works, and reactive callouts to achieve agreed KPIs, service levels, and performance targets.
- Budget & Financial Control: Attain and manage regional budgets, monitoring expenditure, controlling costs, and ensuring financial performance meets business objectives.
- Team Leadership & Performance Management: Develop, guide, motivate, and manage engineers and support staff in line with the company’s Performance Management System, driving accountability, engagement, and continuous professional development.
- Customer-Focused Leadership: Promote a hands-on leadership approach that fosters a culture built on customer focus, transparency, trust, empowerment, and measurable results.
- Training & Development Planning: Identify training needs within the regional team and coordinate relevant technical, compliance, and professional development programmes to enhance capability and competence.
- Process & Continuous Improvement: Develop, implement, and communicate improved processes, policies, and procedures, driving operational efficiencies and enhanced customer satisfaction.
- Cross-Department Collaboration: Strengthen communication and synergy between regional operations and other Loading Systems departments to ensure cohesive service delivery and shared objectives.
- Team Engagement & Standards: Organise and lead regular staff meetings to reinforce quality standards, promote consistent working practices, and support behavioural and cultural alignment.
- Health & Safety Management: Ensure full compliance with Health & Safety legislation and company policies, proactively managing risk and promoting a safe working environment across the region.
- Customer Relationship & Escalation Management: Manage customer expectations, attend site and client meetings as required, and take ownership of escalations to ensure timely and effective resolution.
- Quotation & Commercial Responsibility: Complete an agreed quota of quotations, supporting regional revenue growth and ensuring accuracy and commercial viability.
- Operational Support: Assist with the scheduling of installations, repairs, and PPM activities as required to maintain service continuity and resource optimisation.
- On-Call Management Participation: Participate in the managers’ on-call rota, providing out-of-hours support for operational escalations and critical customer issues.
Person specification:
- Engineering Qualifications: Industry-recognised qualifications or relevant Engineering and/or Electrical/Mechanical certification are advantageous, demonstrating technical competence and credibility within a service-led engineering environment.
- Team Management Experience: Proven experience managing field-based engineers and customer relationships within a service sector environment is essential, with the ability to lead performance, coordinate resources, and deliver operational targets.
- Health & Safety Knowledge: Good working knowledge of Health & Safety legislation and best practice, with the ability to promote and enforce compliance across operational teams.
- Sector Experience: Experience within the loading bay and/or industrial door sector is preferable, providing sector-specific understanding of equipment, service delivery, and customer expectations.
- IT & Systems Proficiency: Competent in general business software with strong Microsoft Office skills (Word, Excel, Outlook) and the aptitude to quickly learn new operational and service management systems.
- Commercial & Quotation Experience: Experience preparing quotations and managing repair works through the full commercial cycle from initial assessment to order processing and completion.
- Personal Drive & Communication Skills: Self-motivated, hardworking, and resilient, with excellent communication and interpersonal skills to engage effectively with engineers, customers, and internal stakeholders.
- Driving Licence: Full, valid driving licence is essential due to regional travel requirements.
Details:
- Competitive Salary: Attractive and competitive salary package, commensurate with experience and industry standards.
- Quarterly Bonus: Performance-related quarterly bonus scheme, rewarding contribution to individual and business objectives.
- Annual Leave: 25 days holiday per year plus statutory bank holidays, supporting a healthy work-life balance.
- Company Sick Pay: Enhanced company sick pay scheme, providing additional financial security during periods of illness.
- Training & Development Investment: Ongoing investment in professional development, technical training, and career progression opportunities.
- Employee Discount Scheme: Access to retail, gym, and cinema discounts, alongside a wider range of employee benefit offers.
- Additional Benefits: Further benefits and incentives available as part of the overall employment package.
