Lift Field Support Engineer
Pickerings Lifts is a nationally recognised, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Lift Field Support Engineer to join our team covering the North of the UK. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.
The ideal candidate will have experience working with a variety of lift types and controller manufacturers, demonstrating strong fault-finding ability while having a proactive approach to maintenance and repairs.
To be considered for this position, an NVQ Level 4 (or equivalent) in a lift discipline is essential. If you are a motivated professional looking for a rewarding role within a leading lift specialist, we’d love to hear from you.
Main duties:
- Technical Diagnostics & Fault Finding: Perform advanced fault diagnosis on lifts and escalators, covering electrical, mechanical, and control systems. Provide remote and on-site support to field engineers with complex breakdowns and recurring technical issues
- Support & Guidance: Offer mentoring, technical advice, and on-the-job training to service engineers. Work collaboratively with engineering and product support teams to deliver updates and implement technical modifications.
- Performance & Reliability: Analyse recurring faults and recommend preventive actions or system upgrades to improve reliability and minimise downtime. Assist in investigating and resolving high-impact or safety-related incidents.
- Compliance & Standards: Ensure all work aligns with company Health & Safety policies, lift and escalator regulations, and relevant standards (e.g. EN81, LOLER). Complete detailed diagnostic and technical reports following each site visit.
- Customer & Stakeholder Communication: Liaise with customers, Regional Managers, and technical teams to provide clear, professional updates on progress and root cause findings. Represent the company as a trusted technical expert within the region.
Person specification
- Industry Qualification: Qualified Lift and/or Escalator Engineer (NVQ Level 4 or equivalent in Lift/Escalator Engineering).
- Proven Experience: Demonstrated experience in field service or technical support roles within the lift and escalator industry, with a strong record of fault resolution.
- Technical Expertise: Excellent electrical and mechanical fault-finding skills with a deep understanding of control systems, drives, and safety circuits.
- Analytical Skills: Confident in interpreting electrical schematics, technical documentation, and data to diagnose and resolve complex issues efficiently.
- Independent & Organised: Able to work autonomously, managing priorities effectively across multiple sites while maintaining high standards of accuracy and safety.
- Communication & Mentoring: Strong interpersonal skills with the ability to provide clear technical guidance and mentoring to engineers at various skill levels.
- System Knowledge: Experience with multiple manufacturer systems, including Otis, KONE, Schindler, and Thyssenkrupp.
- Additional Skills: Beneficial qualifications in electronics, PLCs, or diagnostic systems, as well as experience in data analysis or reliability engineering.
- Driving Licence: Full UK driving licence (essential).
What we offer
- High Earnings Potential: Competitive pay structure, including bonuses, offering strong earning potential.
- Generous Holiday Entitlement: 25 days of annual leave plus statutory bank holidays to support a healthy work-life balance.
- Contributory Pension Scheme: Secure your financial future with our contributory pension plan.
- Company Sick Pay: Benefit from company-paid sick leave, providing support when you need it most.
- Training and Development: Invest in your career with access to comprehensive training and development programs.
- Additional Perks: Enjoy benefits such as an employee retail discount scheme and an annual flu vaccination, enhancing your overall well-being.
