Job Title – Credit Controller
Pickerings Lifts is a nationally recognized, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Credit Controller to join our Accounts team. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.
Main Duties:
- Credit Control & Account Management: Manage all aspects of credit control including updating customer accounts for accurate tracking of invoices and payments.
- Collections Management: Oversee collections for national accounts by professionally communicating with customers via phone and email, issuing statements and letters to maximise collections and minimise aged debt.
- System Navigation: Access client portals and internal systems to monitor invoice and payment progress.
- Account Review & Meetings: Attend Key Account meetings with Account Managers to review outstanding debts and maximise collections, escalating issues with the Credit Manager as necessary.
- Account Reconciliation: Reconcile balances, transactions, and conduct housekeeping activities on assigned accounts.
- Statements & Recovery: Issue account statements in Excel, forward reminders and staged recovery letters, and escalate disputes to solicitor or County Court when required.
- Internal Liaison: Communicate changes regarding customer details, invoicing rates, and key account information with operational staff to maintain account accuracy.
- Advanced Reporting: Produce advanced statements and financial reports in Excel using VLOOKUPs and PivotTables for detailed data analysis.
Person specification:
- Credit Control Experience: Minimum of two years’ previous experience in a fast-paced credit control environment is essential.
- Communication Skills: Excellent verbal and written communication skills, with professional telephone manner.
- IT Proficiency: Strong skills in Microsoft Excel (including use of Lookups and PivotTables) and Word.
- Accounting Software: Experience working with SAGE or similar accounting packages.
- Organisational Skills: Ability to work efficiently under pressure, managing and prioritising workloads effectively.
