National Accounts Administrator
Pickerings Lifts is a national, well established, privately owned, independent, leading lift specialist with 170 years’ experience. Due to continued success and growth, we require an Central Customer Operations Administrator to join our National Accounts Central Communications Team at Head Office.
Main Duties:
- Confident Communication: Engage effectively with internal and external customers via telephone and email, ensuring all inquiries are handled promptly.
- Data Management & Reporting: Perform accurate data entry, generate reports, and manage customer information efficiently.
- Database Maintenance: Maintain and update internal and external databases to ensure accurate record-keeping.
- Timely Reporting: Provide accurate and timely reports to external customers and internal departments to support business operations.
- Engineer & Regional Office Support: Assist engineers and regional offices in meeting customer demands by providing essential support.
- Customer Relationship Management: Develop and maintain strong customer relationships, continuously seeking ways to enhance the customer experience.
Person specification:
- Customer Service Experience: Previous experience in customer service is preferred, ensuring strong client interaction and support.
- Administration & Data Handling: Essential experience in administration and data management, with a preference for candidates from an invoicing or financial background.
- IT & Excel Proficiency: Proven IT skills with strong proficiency in Microsoft Excel for data analysis and reporting.
- Effective Communication: Demonstrate excellent communication skills in a fast-paced service environment, ensuring clear and professional interactions.
- Attention to Detail & Time Management: Maintain a high level of accuracy and manage time effectively to meet deadlines.
- Professional Telephone Manner: Confidently handle telephone interactions with a professional and customer-focused approach.
