Administration Assistant
Pickerings Lifts is a nationally recognised, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Lift Service Callout Engineer to join our team at the East Anglia Regional office. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.
The ideal candidate will have experience working with a variety of lift types and controller manufacturers, demonstrating strong fault-finding ability while having a proactive approach to maintenance and repairs.
To be considered for this position, an NVQ Level 3 (or equivalent) in lift maintenance is essential. If you are a motivated professional looking for a rewarding role within a leading lift specialist, we’d love to hear from you.
Main duties:
- Service Job Sheet Admin: Review and update service job sheets daily via Datapen, ensuring all required images, receipts, and status updates (including units switched off) are accurately recorded.
- Reporting & Monitoring: Compile and distribute weekly Lifts Off reports, monitor changes daily, review 24/7 reports, and escalate anomalies or critical issues to engineers and management as required.
- Email & Communication: Monitor and manage the East Anglia office inbox, responding promptly to enquiries, prioritising urgent matters, and allocating queries to the appropriate teams.
- Insurance & Technical Reports: Raise and track insurance (TE) reports, ensuring defects and lifts-off issues are prioritised, documented correctly on PLASMA, and followed through to resolution.
- Invoicing & Service Sheet Control: Review customers not invoiced reports, chase outstanding items, and maintain service sheets by removing outdated, duplicated, or completed work items.
- Document & Records Admin: Maintain accurate filing systems, scan and allocate delivery notes and receipts, and ensure documentation is stored correctly for audit and compliance purposes.
- Client Documentation: Issue PPM, repair, and call-out job sheets to clients promptly, maintaining a clear audit trail of communications.
- Compliance Support: Provide RAMS documentation and coordinate Permits to Work, ensuring all compliance requirements are met and records retained.
- Operational Support: Identify and raise unallocated units, assist with general office administration, and provide day-to-day support to colleagues and management.
- Customer & Call Handling: Answer incoming calls professionally, support customer queries, and direct communications appropriately to ensure efficient service delivery.
Person specification
- Organisational Skills: Highly organised with the ability to manage multiple tasks, reports, and deadlines in a fast-paced setting.
- Attention to Detail: Meticulous approach to data accuracy, document control, and record keeping.
- Communication Skills: Confident and professional communicator, both written and verbal, with strong customer service skills.
- IT Competency: Comfortable using service management systems, databases, shared drives, and Microsoft Office applications.
- Problem-Solving Ability: Able to identify discrepancies, investigate issues, and liaise effectively with engineers and internal teams to resolve them.
- Team-Oriented & Flexible: Willing to support colleagues, adapt to changing priorities, and undertake additional duties as required.
- Professional Approach: Demonstrates reliability, discretion, and a proactive attitude to supporting operational efficiency.
