Find out how we went above and beyond for a client when a building contractor accidentally broke their escalator, days before the store launch.
We will go above and beyond for all of our customers, wherever and whoever they are.
One of our clients had taken over a building previously owned by another retailer and the building was being fully renovated before the new store was opened.
One of the escalators had a damaged step that needed further investigation. We safely isolated the escalator so we could investigate the problem.
One of the building contractors had dropped a scaffolding pole through the step, meaning that the step-chain and pins needed to be replaced.
The escalator was a hybrid escalator, meaning that we were unable to use open protocol parts to repair it, and a specific replacement could not be found from a UK supplier.
We therefore sourced a local engineering company to manufacture bespoke parts for us, allowing us to complete the full repair and bring the escalator back into service within 48 hours, in time for the store to open to the public.
Pickerings Europe Ltd
Globe Elevator Works
P.O. Box 19
Stockton on Tees
T:+44 (0) 1642 607161
F:+44 (0) 1642 677638