Job Title – Service Administrator
Pickerings Lifts is a national, well established, privately owned, independent, leading lift specialist with 170 years’ experience. Due to continued success and growth, we require a Service Administrator to join our team in Romford.
Main Duties:
- Provide a professional and courteous telephone service to internal and external customers.
- Co-ordinate and plan service engineers planned and reactive works.
- Schedule inspection visits by Engineers, working closely with the Operations and Regional Managers.
- schedule new service contracts on the in-house maintenance system.
- Raise Call Outs and allocate to the relevant engineer
- Meticulously input office data as required within the general administration remit.
- Process and verify all engineers’ paperwork including timesheets.
- Build effective customer relationships and communicate effectively via phone, email & in writing to update customers of progress real time.
- Provide administration assistance to all business units as required
- Any other duties as required by management.
Person specification:
- Preferred NVQ Level 2 or equivalent in Business Administration or Customer Service
- Administration experience essential
- Be able to demonstrate commercial acumen
- Excellent IT Skills (Microsoft Office)
- Meticulous attention to detail
- Professional telephone manner
- Proven effective communication skills both written and oral.
- Effective time management skills & proven record of prioritizing a varied workload.
Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation, or disablement. We are committed to diversity, equity and inclusion in the workplace. A copy of our Diversity, Equity & Inclusion Policy is available on request.
If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.
