IT Technician | Head Office, Stockton-on-Tees

A confident experienced IT Technician is required to join a small team looking after a busy IT network covering 12 offices nationally. The ideal candidate should be able to work well within a team, however, also have the confidence and ability to work well alone when required.

Responsible for:

The primary function will be to provide day to day 1st, 2nd & 3rd line hardware and software support to internal users and the IT systems used by the business and to ensure network and systems availability and reliability is maintained.

Main duties:

• Support of all Pickerings Lifts IT systems, ensuring that the IT & electronic communication infrastructure is available to all employees, outside of pre-planned system downtime, by the effective hands on management of IT equipment including system management, installation & component replacement
• Escalation of systems software issues to Development Team
• The procurement, configuration, deployment and monitoring of new hardware and software services
• Ensure system and equipment security is maintained by ensuring anti-virus and software update systems are up to date and operational
• Compliance with security policies and ensuring all hardware is secured to current standards
• Troubleshoot hardware/software problems, liaise with 3rd party hardware & software suppliers to ensure problem resolution within agreed SLA
• Develop and maintain technical support processes, user manuals and other documentation as necessary to support service delivery

Essential skills:

• Microsoft Operating Systems
• Windows Active Directory
• Windows Server Support
• Windows Desktop Support
• Hardware Support (printers, laptops, computers, etc)
• TCP/IP Troubleshooting
• Microsoft Office packages
• Helpdesk Applications and Procedures
• Backup & Restore Solutions
• Anti-virus Protection

Desirable:

A Knowledge of…

• Proxy Server Administration
• Microsoft Exchange Server Administration
• Email Security Administration
• Mobile Device Management (Android & iOS)
• VMware Maintenance and Administration

Interested?

Send your CV, and covering letter to jobs@pickeringslifts.co.uk