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Central Customer Operations Administrator | Head Office, Stockton-on-Tees
At Pickerings Lifts, we are proud to have people who we believe to be the best at what they do in our industry. If you think you have the talent and enthusiasm to join us, we would love to hear from you.
Central Customer Operations Administrator | Head Office, Stockton-on-Tees
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Central Customer Operations Administrator | Head Office, Stockton-on-Tees

 

Responsible for:

Providing effective administration processing and accurately maintaining the in house service management system and external customer service management systems. Providing excellent customer service to external clients via telephone.

Main duties:

  • To work as part of a busy and committed team
  • To liaise with customers by telephone and email, dealing with all enquiries in a timely manner
  • Liaising with Key Account Managers, Customer Support Managers, Engineers and Central Customer Operations team to provide service to Key Account Customers in line with our Service Level Agreements
  • Develop and maintain effective external and internal customer relationships
  • Effective administration processing
  • Deliver timely reporting to external customers in line with our contractual obligations
  • Provide assistance to engineers and Regional Offices to enable them to meet our service contracts
  • Accurately maintain the in house service management system and external customer service management systems

Person specification:

  • NVQ Level 2 or above in Business Administration and or Customer Service (or equivalent)
  • Be able to demonstrate excellent customer service skills and be able to work in a fast moving environment
  • Meticulous attention to detail
  • Effective time management skills
  • Professional and confident telephone manner
  • Good I.T skills and excellent communication skills are essential as well as a proactive and responsible approach

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

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We have such dedicated, helpful and skilled staff it is a pleasure to meet them through various company employee engagement and training initiatives.

Rachel Swales
HEAD OFFICE:

Pickerings Europe Ltd
Globe Elevator Works
P.O. Box 19
Stockton on Tees
Cleveland
TS20 2AD

T:+44 (0) 1642 607161
F:+44 (0) 1642 677638
E:contact@pickeringslifts.co.uk

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