Providing effective administration processing and accurately maintaining the in house service management system and external customer service management systems. Providing excellent customer service to external clients via telephone.
Reporting to: Head of Central Services
Location: Head Office, Stockton-on-Tees
To work as part of a busy and committed team
To liaise with customers by telephone and email, dealing with all enquiries in a timely manner
Liaising with Key Account Managers, Customer Support Managers, Engineers and Central Customer Operations team to provide service to Key Account Customers in line with our Service Level Agreements
Develop and maintain effective external and internal customer relationships
Effective administration processing
Deliver timely reporting to external customers in line with our contractual obligations
Provide assistance to engineers and Regional Offices to enable them to meet our service contracts
Accurately maintain the in house service management system and external customer service management systems
Deadline: Wednesday 21 October
To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. Applications from external candidates will be welcome. For further details about the vacancy please contact the HR Department on 01642 702122.
We have such dedicated, helpful and skilled staff it is a pleasure to meet them through various company employee engagement and training initiatives.
Pickerings Europe Ltd
Globe Elevator Works
P.O. Box 19
Stockton on Tees
T:+44 (0) 1642 607161
F:+44 (0) 1642 677638