Administrator – Central Customer Operations
At Pickerings Lifts, we are proud to have people who we believe to be the best at what they do in our industry. If you think you have the talent and enthusiasm to join us, we would love to hear from you.
Administrator – Central Customer Operations

Responsible for:

Providing effective administration processing and accurately maintaining the in house service management system and external customer service management systems. Providing excellent customer service to external clients via telephone.

Reporting to: Head of Central Services

Location: Head Office, Stockton-on-Tees

Main Duties:

To work as part of a busy and committed team

To liaise with customers by telephone and email, dealing with all enquiries in a timely manner

Liaising with Key Account Managers, Customer Support Managers, Engineers and Central Customer Operations team to provide service to Key Account Customers in line with our Service Level Agreements

Develop and maintain effective external and internal customer relationships

Effective administration processing

Deliver timely reporting to external customers in line with our contractual obligations

Provide assistance to engineers and Regional Offices to enable them to meet our service contracts

Accurately maintain the in house service management system and external customer service management systems

Person Specification:

  • NVQ Level 2 or above in Business Administration and or Customer Service (or equivalent)
  • Be able to demonstrate excellent customer service skills and be able to work in a fast moving environment
  • Meticulous attention to detail Effective time management skills
  • Professional and confident telephone manner
  • Good I.T skills and excellent communication skills are essential as well as a proactive and responsible approach

Deadline: Wednesday 21 October

To apply for any of these vacancies please ensure you inform your Line Manager and then send your up-to-date CV together with a covering letter, explaining your reasons for applying and why you think you should be considered for the position, to HR Dept at Head Office. Applications from external candidates will be welcome. For further details about the vacancy please contact the HR Department on 01642 702122.

Application Form

We have such dedicated, helpful and skilled staff it is a pleasure to meet them through various company employee engagement and training initiatives.

Rachel Swales

Pickerings Europe Ltd
Globe Elevator Works
P.O. Box 19
Stockton on Tees
TS20 2AD

T:+44 (0) 1642 607161
F:+44 (0) 1642 677638

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