Administrator (Key Accounts)

Head Office

Responsible for:

Providing customer support to national accounts for Lifts, Loading bay equipment, Escalators and Mobility equipment. Whilst giving operational assistance to the internal regional teams to facilitate

a high level of service to the customer.

 

Main Duties will include:

· To confidently communicate with customers by telephone and email, dealing with all enquiries in a timely manner.

· Liaising with all key players to provide accurate information to customers in line with our contractual agreements.

· Maintaining internal and external databases.

· Deliver timely reporting to external customers in line with our contractual obligations.

· Provide assistance to engineers and regional offices to enable them to meet our customer demands.

· To develop and maintain effective customer relationships, constantly striving for ways to improve the customer experience.

 

Person specification

· Customer service experience.

· Administration and data handling experience.

· Strong IT skills and proficient in using Microsoft Excel.

· Appreciation of operational services.

· Be able to demonstrate excellent communication skills in a fast moving service environment.

· Meticulous attention to detail and effective time management skills.

· Professional and confident telephone manner.

Prior to interview, please complete the application form and bring it along with you.