Eastern Regional Office based in Hull.

Responsible for:


Delivering an efficient and seamless administration service to the Regional Office providing support to the regional operations team in the delivery of timely and exceptional customer service.



Main Duties:


· Provide a professional and courteous telephone service to internal and external customers.

· Co-ordinate and plan service engineer’s planned and reactive works.

· Schedule inspection visits by Engineers, working closely with the Operations and Regional Managers.

· schedule new service contracts on the in-house maintenance system.

· Accurately process customer quotations and quotation follow-up letters on dedicated service management system.

· Review quotations and orders for specific customers to meet defined targets

· Meticulously input office data as required within the general administration remit.

· Process and verify all engineers’ paperwork including timesheets.

· Build effective customer relationships and communicate effectively via phone, email & in writing to update customers of progress real time.

· Provide administration assistance to all business units as required

· Any other duties as required by management.



Person specification:


Preferred NVQ Level 2 or equivalent in Business Administration or Customer Service

Administration experience essential.

Be able to demonstrate commercial acumen

Excellent IT Skills (Microsoft Office)

Meticulous attention to detail

Professional telephone manner

Proven effective communication skills both written and oral.

Effective time management skills & proven record of prioritizing a varied workload.

Prior to interview, please complete the application form and bring it along with you.