Leanne Brayfield | Team Leader | Contracts & Database | Central Services
Head Office | Stockton-on-Tees | North East of England
Leanne is the Team Leader, based out of our Head Office, in Stockton-on-Tees, in the North East of England. She joined Pickerings Lifts July 2016, so she’s been with us for coming up on six years, and has just been promoted into her new role.
Leanne’s main role is to support and help her colleagues with database enquiries, and adding to and amending existing customer contracts. She carries out training for staff members, but lift maintenance, servicing and repair queries can be both internal and external, so she has quite complex conversations with customers and our engineers on a daily basis.
We caught up with Leanne in the office before she started her work for the day.
Q: Have you previously worked in the lift industry? If so, for how long and in what capacity?
“No… but actually, that’s one of the things that’s good about Pickerings Lifts. I know of so many people that have joined the company, without direct lift industry experience, and we’ve been trained and encouraged and promoted.
Don’t get me wrong, there are some roles where you absolutely need experience and qualifications… you wouldn’t send an engineer out to fix a lift who didn’t have them… but what I’m trying to say is, Pickerings Lifts encourages you to develop and better yourself, if that’s what you want to do.”
Q: How does Pickerings Lifts do things differently to the other businesses you have worked with?
“Oops, I might have already answered that. For me, it is really about the level of training and support they offer.
But, thinking about it, it’s also the sheer amount of fundraising to support charities we do. I’ve never worked at a company that is so willing to ‘help out’.
Now, that doesn’t mean we support every single request, but we run a minimum of four charity days per year, and these cover both national charities such as Red Nose Day and Macmillan, and we also support our regional offices’ choice of local charities too.
There’s a real ‘giving back to society’ feel about Pickerings Lifts.”
Q: What’s your most-used productivity hack?
“Hhm. I’m target-driven, even with myself, so the best ‘hack I can suggest, is set yourself work targets each day. It doesn’t have to be many, and you don’t always achieve them, but by simply having them, you give yourself focus.”
Q: What motivates you at work?
“I really do like helping and supporting people, so this job has me written all over it. But, also, you know… it’s the setting myself a challenge and working toward succeeding that works for me too.”
Q: What qualities do you think are most needed to be successful in your role?
“Well, firstly, I think anyone wanting to be successful in the role needs to be friendly and approachable, and I hope I am.
You also need to have a fairly in-depth knowledge of the department, and that comes with experience.
But lastly, the role often requires optimism, resilience and commitment. The reason this is important is because the nature of the job quite often involves dealing with and solving issues. For instance, sometimes we need to get customer lift contracts onto the system at short notice. You don’t have the leisure to become disheartened, you simply have to work the problem and get it done.”
Q: What is the most interesting thing you have worked on/memorable experience at Pickerings Lifts?
“My most memorable experience would have to be the summer charity day in 2019. This got everyone involved and interacting with each other across various departments whilst raising money for good causes too.”
Q: Do you like travelling? What working experience most shaped you when you were younger?
“I love travelling! All over the place to be honest. But my favourite place in this country has to be the Lake District.
I would say having work experience at the RSPCA centre shaped me when I was younger.
I was given responsibilities and timeframes to complete work in whilst I was there, and trust was given to me. I’d seen or heard some awful stories and I wanted to make a change.”
Q: Do you play any sports?
“I love running. I’m part of the Redcar running club and compete in races on an individual and team level.”
Q: What three items would you take with you to a deserted island?
[Leanne smiles] “Gin, crisps and a good book to read! Probably a thriller or crime novel.”