Perth and Kinross Council

October

2021

Perth and Kinross Council

We are currently maintaining a mixed portfolio of 80 units including passenger lifts and platform lifts in schools, Council offices and other municipal buildings, such as libraries, a concert hall and museums.

Introduction to Perth and Kinross Council

Perth and Kinross Council is a Scottish Local Authority consisting of four Departments, with its headquarters based in Perth.

Located in the heart of Scotland, the Perth and Kinross area encompasses highland and lowland landscapes totalling over 5,286 sq. km, inhabited by a population of approximately 138,400.

The area is characterised by a diverse mix of rural and urban – from the main population centre of Perth to extremely remote communities such as Kinloch Rannoch in the highland area.

The Tender Process and Mobilisation

In January 2020 the Perth and Kinross Council launched a competitive public tender process.

Their intention was to appoint a suitably qualified and experienced lift maintenance contractor to carry out planned preventative and reactive maintenance to lifts in their public buildings.

The start date for the new contract was 01 April 2020, but the pandemic delayed this, and meant we were not advised our bid had been successful until July.

The contract went live on 01 August 2020, following a short but successful mobilisation process that was conducted virtually due to the prevailing restrictions.

The Contract

This is a three-year contract with an option to extend (either singly or in phases) for a further period (or periods) of up to 48 months.

We are currently maintaining a mixed portfolio of 80 units including passenger lifts and platform lifts in schools, Council offices and other municipal buildings, such as libraries, a concert hall and museums.

This is a Planned Preventative Maintenance (PPM) only contract, with all call-outs and repairs being chargeable in full against an agreed schedule of rates. The number of annual maintenance visits ranges from 12 to 2 according to equipment type and building priority.

The Council has adopted the Concerto CAFM system for managing its facility services and compliance. As part of the contract mobilisation, training was provided to the administration team at Pickerings Lifts Scotland regional office.

On a day-to-day basis these teams are required to work with Concerto in order to accept and allocate call-outs, schedule maintenance visits, upload copy work sheets and also submit quotations for approval when additional works are required to safeguard the operational reliability of the lifts.

Thoughts from the Scotland Office

The Pickerings Lifts Account Manager and point of escalation for the contract is our Regional Manager for Scotland, Les Robertson…

“We’ve found Perth and Kinross Council to be a very good customer and we’ve striven to develop a very strong working relationship with them.

We deal directly with the Council’s Property Compliance Team; mainly Troy Quinn, and together with our staff in the Scotland Regional Office we’re able to meet their needs fully.”

Both Pickerings Lifts and Perth and Kinross Council are looking for the same result.

Les continues. “The Council wants a good value for money contract, with exceptional service and good two-way communications with Pickerings Lifts, and we are committed to providing that package, ensuring we meet both the lift maintenance needs of our customer and provide that bit extra to surpass their expectations. Because that’s how you develop a long term relationship.”

Thoughts from Perth and Kinross Council

“Perth and Kinross Council have found the new contract arrangements with Pickerings Lifts to have provided an excellent match to update the council on its lift assets within schools and other public buildings and together we are working to maintain a high standard of compliance, servicing and refurbishment while protecting the councils budget through best value.” notes PKC Compliance Officers Alex Masson and Troy Quinn.