Meet Adam Mitchell our Lift, Maintenance and Repairs Engineer
A Day in the Life of a Lift Engineer
Meet Adam Mitchell our Lift Maintenance and Repairs engineer based from our Warrington office.
Hi, I’m Adam Mitchell. I’m a lift maintenance and repairs engineer with Pickerings Lifts. I joined Pickerings Lifts in December 2019, and I’ve been asked to give you an insight into a typical working day for me.
I’m based out of the Warrington office, and we cover the whole region from the North Wales coastline – Caernarfon, Beaumaris, Bangor, Llandudno, Colwyn Bay, Conwy, Rhyl, Denbigh, Prestatyn, and Wrexham– to the Wirral Peninsula, Liverpool, Chester, Stockport, Stoke-on-Trent, Newcastle-under-Lyme, Warrington and Uttoxeter.
In other words… quite a big area. I sometimes drive over 150 miles in a day.
But you know something… I’m not stuck with the same route or routine every day… and the beautiful views more than make up for it!
My day-to-day job consists of me maintaining lifts and servicing lifts to a high standard, to prevent as many lift breakdowns as possible.
This mainly involves identifying any on-going issues with lifts, working out the problems, and advising the customer what parts are needed. I also suggest any recommendations necessary to improve the safety and efficiency of the lift.
Another part of a lift engineer’s role is to attend breakdowns, and I’m part of the on-call rota as well. This means that on my turn, if any lift breakdowns outside normal working hours, it’s my responsibility to get the lift back up and running.
I work five days a week, plus the on-call rota every one in five weeks.
I’m out the house nice and early to be on site for eight o’clock.
First thing I do at work is to make sure I have a good cup of strong coffee and speak to the on-call engineer to find out if any call-outs have come in on my area.
If calls have come in, I ensure I have all the necessary equipment/tools/parts needed to fulfil the tasks, and I organise the back of my van to identify what is needed quickly and efficiently.
I like the variation of my job.
Every day is a learning day. And because every day is genuinely different, I always see something new… a different place, a different location, a different fault, or simply a different customer.
When working on site I always erect a landing barrier around the working area, wear the correct PPE before any work is undertaken, and follow the normal health and safety work policy.
Probably the most challenging part of the role is fault finding, because it’s rare that two faults are the same. But that’s part of the reason I like my job. Finding out what’s wrong and finding a solution is satisfying, at least to me!
The most common types of questions I get from customers are ‘Is the lift working yet?’ and ‘How long you going to be?’
So, really, it’s all about setting their expectations.
I’ve found the best way to handle these questions is with politeness and a smile, reassuring the customer that I’m working on the problem, and that I’ll update them as soon as possible.
If I face challenges for whatever reason, and cannot complete a job, I always communicate with the site manager, and discuss either what needs to be done, or arrange a date and time when I will be back to complete. We fix 93% or all issues in one visit… so our first-fix rate is excellent!
I’m home whenever work has been completed.
Some days that’s early, some days that’s late. Some days I’m home later if emergency repairs/call-outs happen, but I always look forward to seeing my partner Angharad, and our two sons, Ollie and Mabon, as well as taking our crazy dog Archie for a walk.
Click on the link below to find out more about the planned lift maintenance, servicing and repair options offered by Pickerings Lifts: