Why should you choose Pickerings Lifts? Find out about our unique selling points and what we can offer you...
We have twelve offices across the UK, each with a management and administration team, and local engineers.
All our staff live in the region they work in, meaning that we have a lot of local knowledge and support that we can use to support you and help forge long-term relationships.
We are also heavily involved in supporting local charities and activities across the country as part of our CSR policy.
We believe in thorough traditional servicing, ensuring your lift receives a complete service at each visit; improving reliability, reducing callouts and maintaining the capital value of your lift.
We structure our engineers on a route basis, which means the same engineer will service your lifts each time, enhancing knowledge and building trust and familiarity with your business.
Our engineers are directly employed by us, ensuring that the engineers your staff meet provide a consistent and reliable customer experience.
We have the experience and capability to support all makes and types of lift. Our engineers are qualified to at least NVQ3, and our regional management teams have years of experience.
Every regional and national contract is supported by our Head Office teams including: accounts, finance, marketing, IT, HR and health & safety.
We have developed a flexible account management structure based on your needs and requirements.
Account management for our local customers is through a regional office with a local phone number, knowledge of the local area and dedicated admin support. Our national account management is done through Head Office where you will have a dedicated person or team of people working alongside your company.
Customers can contact us 24 hours a day, 7 days a week, 365 days a year, and we have an effective escalation process to ensure any disruption is kept to a minimum.
We have extensive knowledge of working with customer systems and currently have over 40 systems in operation, covering all aspects of operational business from receiving and logging calls, right through to invoicing and cash collection.
We believe that an effective service management system is critical to providing you with the service you require.
We have written our own service management system which was released in 1998 and completely rewritten in 2011. The system is bespoke for the delivery of services and products across our four business streams, enabling us to tailor it to meet those needs and ensures we are not reliant on external providers.
We utilise tablet technology to enable engineers to report issues in real time and have developed a suite of reports covering items such as inspection delivery, callouts, problem lifts, quotes, work in progress, asset registers and daily lift off reports.
We believe in ownership and decision making and to support this we have a very flat management structure.
This means if decisions need to be made they can be made quickly by the regional management team and if further clarification is required the directors of Pickerings Lifts enable fast and effective decisions to be made.
Nearly a third of our employees have been with us for over ten years and every year we have staff and engineers celebrating their 25th and 40th year service awards.
This results in us able to provide a consistent high level of customer service and retain a high level of core company knowledge and operating procedures.
We believe in not tying our customers into products and services which we are only able to support.
All the equipment we provide is open protocol meaning it can be maintained and serviced by any competent engineer, giving you piece of mind for the future.
We are financially strong and have an excellent D&B credit rating.
We are a British company with British roots and are very proud to be so.
When you work with us you are supporting a British company in the British economy.
We are a privately owned business and not part of a wider entity. This means the decisions we make are based on what is best for our four core business streams and ultimately what is best for you – our customer.
We are one of the only true National independent service companies in the UK.
This means through our twelve regionally placed offices we provide true national coverage ‘on your doorstep’ through directly employed engineers who live in your community.
‘Large enough to cover, small enough to care’.
We offer a comprehensive range of products and a ‘one stop shop’ for your service and product needs.
We have a dedicated procurement team who have built up extensive knowledge and supplier agreements ensuring we can source all parts required in order to maintain your equipment.
We want to provide you with the best level of service, and we have a dedicated HR department who identify training and development requirements for our staff.
We train across a number of levels including:
We have an active trainee and apprenticeship program covering engineering and administration roles. As a result of this ongoing investment we have a wealth of new talent coming into the company on a regular basis.
We have a dedicated QHSE department and we are certified to: ISO 9001, ISO 14001 and OHSAS 18001.
We are also registered with a number of trade and Health & Safety organisations including:
Pickerings Europe Ltd
Globe Elevator Works
P.O. Box 19
Stockton on Tees
T:+44 (0) 1642 607161
F:+44 (0) 1642 677638